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14 Posts
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273441
OMCI 8.1.1 & Dual Monitors
I recently deployed OMCI 8.1.1 across the board in my organization and found that I have a handful of systems where the 'DSM SA Data Manager' service will not start. I receive an 'Error 1067: The process terminated unexpectedly.' message.
It's not tied to any certain model or BIOS version, so I ran process monitor to determine what was going on behind the scenes and all of the ones with issues starting last enumerated HKLM\System\CurrentControlSet\Enum\DISPLAY before terminating. That's when I realized that all of the computers with issues have dual monitors. In fact, I only have 1 machine with dual monitors working out of the whole bunch.
I dug deeper and found that the issue lies with one registry value: 'EDID' under Device Parameters. If I remove that entry for particular display(s), the 'DSM SA Data Manager' service will start as expected.
I see that this value contains the monitor model number, maybe serial number, as well as all kinds of other information, so removing it is probably a bad idea.
I tried calling Dell to speak with the OpenManage group, but the Desktop guys point to the Server guys and the Server guys point back at the Desktop guys. Is this a bug with OMCI? Has anyone else ran into this before?
Tim
DELL-Raj S
327 Posts
0
March 14th, 2013 12:00
Tim,
Probably a OMCI bug. You may get a better response if this issue is posted in general systems management forum. This forum is for OpenManage Essentials (OME), 1xmany console.
Thanks,
Raj Shresta
timchin
14 Posts
0
March 14th, 2013 12:00
Ok. I can post in that forum. Does this entry need to be removed? It's not my intention to crosspost.
DELL-Raj S
327 Posts
0
March 14th, 2013 15:00
No problems. We can keep this post as is... Let us know if you received a response to your query on other forums. If not, we will try to get concerned people to look at it...
Dell - Sharmad
52 Posts
0
March 15th, 2013 01:00
We (OMCI team) are analysing this issue and shall keep you posted on the development on the issue.
timchin
14 Posts
0
March 18th, 2013 10:00
That sounds great. I did find that if I modify or remove the EDID value and get the OMCI service to start, the EDID value gets reset after the computer restarts. Which, in turns breaks the OMCI service again.
timchin
14 Posts
0
April 3rd, 2013 11:00
Any update?
Dell - Sharmad
52 Posts
0
April 29th, 2013 13:00
We are working about this issue and shall keep posted for updates.
Dell - Sharmad
52 Posts
0
May 14th, 2013 00:00
Can you help know the results for monitors that dont have EDID.
timchin
14 Posts
0
May 14th, 2013 11:00
They all have EDID, they just have different values. I can share the different values of the EDID registry entry.
I only have 1 system with dual displays that works with OMCI, so I could provide those values and the values of some other dual display systems where OMCI won't start.
Dell - Sharmad
52 Posts
0
May 26th, 2013 23:00
Any information would be helpful. Please also include the information of OS and the platforms configuration and monitor configuration.
andrei.bosincea
4 Posts
0
May 27th, 2013 08:00
I have the same issue on Windows 7 X64 Pro OA SP1 - Dell Precision T3500. I have installed OMCI 8.1.1 x64. I also receive 'Error 1067: The process terminated unexpectedly.' . I am troubleshooting this issue for about 14 days with no luck yet. The BIOS version is A16. Hope finding here a solution, I have 40 more Workstations that are waiting for a solution :).
PS: I also have 2 monitors on each T3500.
Regards,
Andrei
timchin
14 Posts
0
May 28th, 2013 16:00
I have a bunch of registry exports from systems that don't work and an export of one that does work (all systems have dual monitors). Please let me know where I can e-mail or FTP the zip file to (13KB).
A good example is that the differences in these 2 EDIDs make the service fail. If I copy one to the other, it would work correctly, but I don't remember which was the bad one and which was the good one. Another option was to simply delete the bad one and the DSM service starts perfectly. However, the EDID returns to its original value after restart, which breaks the DSM service.
"EDID"=hex:00,ff,ff,ff,ff,ff,ff,00,10,ac,1c,d0,53,4e,4b,30,22,14,01,03,80,33,\
1d,78,ea,18,55,a9,53,37,ad,25,13,50,54,a5,4b,00,71,4f,81,80,b3,00,01,01,01,\
01,01,01,01,01,01,01,3b,3d,00,a0,80,80,21,40,30,20,35,00,fe,22,11,00,00,1a,\
00,00,00,ff,00,55,37,38,33,46,30,38,4e,30,4b,4e,53,0a,00,00,00,fd,00,38,55,\
1e,5c,11,00,0a,20,20,20,20,20,20,00,00,00,fc,00,44,45,4c,4c,20,53,50,32,33,\
30,39,57,0a,00,f0
"EDID"=hex:00,ff,ff,ff,ff,ff,ff,00,10,ac,1d,d0,53,41,4b,30,22,14,01,03,80,33,\
1d,78,ea,18,55,a9,53,37,ad,25,13,50,54,a5,4b,00,71,4f,81,80,b3,00,01,01,01,\
01,01,01,01,01,01,01,3b,3d,00,a0,80,80,21,40,30,20,35,00,fe,22,11,00,00,1a,\
00,00,00,ff,00,55,37,38,33,46,30,38,4e,30,4b,41,53,0a,00,00,00,fd,00,38,55,\
1e,5c,11,00,0a,20,20,20,20,20,20,00,00,00,fc,00,44,45,4c,4c,20,53,50,32,33,\
30,39,57,0a,01,08
When you diff those strings, there are only a couple of differences. One of the differences is the serial number and what looks to be a slight model number difference. I'm not really sure.
Tim
timchin
14 Posts
0
May 28th, 2013 17:00
There is one other piece that may or not be related. When I try to start the DSM SA Data Manager service on one of the affected systems with music playing, the music makes very weird sounds right before the service fails to start. I've verified this on several systems now.
Most monitors have speakers in them and are enabled when the USB cable is plugged in, so maybe that is throwing off OMCI? I have no idea.
Tim
jm_cz
1 Message
0
August 12th, 2013 15:00
Hi, any update? Just installed v 8.2 (A00) and have exactly the same issue, precision 4600 with multiple displays...
timchin
14 Posts
0
October 7th, 2013 14:00
Any update Sharmad?