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R720 iDrac Enterprise Lizenz lost after updates
Hello Dell Support,
over a year i have updated the firmware of your R720 and after that the enterprise licence for the idrac7 was lost. Now i needed the "Konsolenvorschau" and rembered that....
How can i recover that licence?
Thank you and best regards Peter
Anonymous
5 Practitioner
5 Practitioner
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274.2K Nachrichten
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May 2nd, 2016 08:00
Hi Peter,
please send me the ServiceTag of this system in a private message. I'll check what I can do for you.
Cheers,
Stefan
jerryr720
1 Nachricht
0
September 17th, 2020 00:00
ich habe gleich Problem !
have the same problem!
DELL-Stefan R
Moderator
Moderator
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790 Nachrichten
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September 17th, 2020 02:00
Hi,
like before, please send me the ServiceTag of your system and I'll check for you.
BR
Stefan
Palluch2003
1 Nachricht
0
October 31st, 2020 09:00
Hi,
i have the same issue. PowerEdge R730. No licence anymore.
br
DELL-Stefan R
Moderator
Moderator
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790 Nachrichten
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November 2nd, 2020 00:00
Hi,
please let me know what happens before you lost the license.
In general, a firmware upgrade does not remove the license information.
Additionally please send me the service tag of this system in a private message.
BR
Stefan
Kai_Lenz
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0
February 17th, 2023 04:00
Hello, one of our servers encountered an error during the last update of the IDRAC and Lifecycle Controller. Since then, the IDRAC can no longer be started or reset. Is there any way to get the license file? Unfortunately I didn't make a backup of this.
Thanks very much
Kai
Dell-Martin S
Moderator
Moderator
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February 17th, 2023 06:00
Hi,
if you contact us with your Service TAG we could restore the original Service TAG brought license.
Do you have any further questions?
Regards Martin
Kai_Lenz
2 Nachrichten
0
February 19th, 2023 23:00
Hi Martin,
thank you for your message. Who can I send my ServiceTag to? Can you give me an address here if necessary?
Best regards Kai
Dell-Martin S
Moderator
Moderator
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3.2K Nachrichten
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February 20th, 2023 06:00
Please send a PM
Malte-C
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December 25th, 2023 19:45
We lost the iDRAC license when applying the recommended "iDRAC with Lifecycle Controller v. 2.65.65.65" update to a PowerEdge R520. A rollback to the previous version 1.40.40 didn't restore the license. I'd send a PM, but the link is not working. Is there another way to get in touch? Thanks!
DELL-Young E
Moderator
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December 26th, 2023 09:42
Hello by putting in a service tag here you can raise an official ticket to the nearest support I believe.
https://dell.to/48bO84P
Respectfully,