3050, not booting up

Hello everyone,

I own a dell optiplex 3050,(Windows10, 8gb ram, 64 bit operating system, intel core i5 7th gen) and I used it regularly. However, one day as I tried to turn it on, it would just stick to the dell logo. I tried to use recovery tools, but it didn’t work. Now, as I turn on my pc, it shows the dell logo for a few seconds and then tells me that ‘my pc needs to be repaired’ and gives me this error code:0xc0000185. Every time I try to turn on my pc, this keeps on showing. This is quite frustrating, because I really need to use my pc for work.

Help in any way will be greatly appreciated.

regards,

Atharva

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3 Replies
Tesla1856
6 Thallium

Re: Optiplex 3050 not booting up

Are you already out of warranty?

On boot, press F12 and run ePSA. I'm guessing your HDD crashed.

I suggest you replace with SSD (they are more durable and also faster). Be sure it's always plugged into a good UPS (like APC with AVR).


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Re: Optiplex 3050 not booting up

Hi tesla,

I am still on warranty because the pc was bought exactly one year ago and it lasts up to 2021.

I ran the ePSA and it gives me this error code: 20000-0151

It also says Hard Drive 0 - S/N JR10000D33VZLXE, incorrect status = 3E

SMART Predictive failure

Also, thank you for your help it has been greatly appreciated.

Regards,

Atharva

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Tesla1856
6 Thallium

Re: Optiplex 3050 not booting up


@Atharva Satpute wrote:

Hi tesla,

I am still on warranty because the pc was bought exactly one year ago and it lasts up to 2021.

I ran the ePSA and it gives me this error code: 20000-0151

It also says Hard Drive 0 - S/N JR10000D33VZLXE, incorrect status = 3E

SMART Predictive failure

Also, thank you for your help it has been greatly appreciated.

 


You are welcome.

Yes, sounds like your HDD crashed. Give Dell a call and they will get you fixed-up.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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