mtqtsv
1 Copper

7060, black screen after login

We have 30 odd Optiplex 7060's that were installed from an image generated by Dell IA and we are starting to experience issues with blacks screens after a user logs in - an intermittent problem, it doesn't happen every time and it doesn't happen on every machine.

I have been reading that this issue is related to the app readiness service and when it occurred this morning I was able to stop the app readiness service and the login continued to a desktop.

Is there any solution to this issue? I have read reports dated 6 or 7 months ago about reinstalling from a Dell provided restore image, I really don't want to have to reinstalled 30 machines at this site and up to 100 at other sites. Regards

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