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9010, hangs during boot with Radeon R7 250

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Hello,

When I boot my Dell Optiplex 9010 (running Windows 10 Pro) with a new Radeon R7 250 PCIe x16 video card, the system never provides a display (not even the POST) and appears to hang.  When I remove the new video card, the system boots normally.  I experience the exact same behavior when installing a Radeon HD 7570 PCIe x16.  Again, when I remove it, my system boots normally.

To rule out my power supply (which is 250w), I connected a Kill-a-Watt power meter to my power cord and ran Passmark's stress test and Prime95.  The highest wattage consumption value was 103w during Prime95.  That's 147w less than the max for my power supply.  I then researched Dell shipped video cards for my system, shown below:

Dell's Optiplex 9010 Driver Page
https://www.dell.com/support/home/us/en/04/product-support/product/optiplex-9010/drivers

Radeon R7 250 75W
https://www.videocardbenchmark.net/gpu.php?gpu=Radeon+R7+250&id=2768

Radeon R5 240 50W
https://www.videocardbenchmark.net/gpu.php?gpu=Radeon+R5+240&id=2948

Radeon HD 8570 66W
https://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+8570&id=2620

Radeon HD 8590 35W
https://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+8490&id=2841

GeForce GT 640 65W
https://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GT+640&id=1432

GeForce GT 645 ??W
https://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GT+645&id=2242

GeForce GTX 745 55W
https://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GTX+745&id=2843

Radeon R7 240 30W
https://www.videocardbenchmark.net/gpu.php?gpu=Radeon+R7+240&id=2713

Radeon HD 7570 44W
https://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+7570&id=90

In my BIOS, I've configured my display setting for Auto.  I'm not sure what else to do.

Any ideas what might be causing my issue?

Thanks in advance,

Rob

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Re: Dell Optiplex 9010 Hangs During Boot w/New Radeon R7 250

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Hello,

I continued to mess with my system and managed to get the new video card up and running by doing the following:

- I booted my system into Windows without the new video card

- I removed the on-board video card device from Device Manager

- I powered off the computer

- I installed the new video card

- I plugged a display into my on-board and new video card

- I booted my system; the BIOS displayed on the on-board video connected display

- I set my BIOS video menu option to "Auto" and saved my configuration

- I rebooted my system with only the new video card connected to a monitor

- The system booted into Windows and automatically installed the new video card driver

I hope this helps someone else.

Cordially,

Rob

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Re: Dell Optiplex 9010 Hangs During Boot w/New Radeon R7 250

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Hello,

I continued to mess with my system and managed to get the new video card up and running by doing the following:

- I booted my system into Windows without the new video card

- I removed the on-board video card device from Device Manager

- I powered off the computer

- I installed the new video card

- I plugged a display into my on-board and new video card

- I booted my system; the BIOS displayed on the on-board video connected display

- I set my BIOS video menu option to "Auto" and saved my configuration

- I rebooted my system with only the new video card connected to a monitor

- The system booted into Windows and automatically installed the new video card driver

I hope this helps someone else.

Cordially,

Rob

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Re: Dell Optiplex 9010 Hangs During Boot w/New Radeon R7 250

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Yes, I've seen similar. It's usually with business-class machines that don't always have dedicated video-cards.

You might think it's not working, but sometimes the video is still using the on-board card. So, switch the monitor cable there. Go into the BIOS and mess with the video-card options (save, reboot, etc.). Most of the time, it eventually switches over to the dedicated card. Switch cable back to dedicated card one last time.

Yes, a bit nerve-racking because it acts like your new video card is bad or something. 

However, I do like to install over-sized power-supplies sometimes.


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