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Optiplex 3040, TPM error
Hello guys,
I have Dell Optiplex 3040 with 1.6.1 BIOS. I need upgrade TPM from 1.2 to 2.0 module. Always I got a message "Failed blocked by TPM FW policy".
I try everything:
- clear TPM via BIOS
- clear TPM via Windows option
- disable auto provisioning
- upgrade via Windows
- upgrade via DOS mode from USB
Also disable bitlocker.
Do you have any ideas what wrong with my computer? Any helps?
Thanks !
Mary G
4 Operator
4 Operator
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20.1K Posts
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May 28th, 2018 12:00
All your updates are available here--
http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-3040m-desktop/drivers
Expand the list to see all that are available.
This 2.0 update does not list your model as compatible--
https://www.dell.com/support/home/us/en/4/Drivers/DriversDetails?driverId=2105J
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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May 29th, 2018 07:00
This 2.0 version says it supports the Optiplex 3040.
ivanra48
8 Posts
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May 30th, 2018 05:00
Thanks for the answer, but I already tried with that and several more, but still throwing the same error.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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May 30th, 2018 06:00
Then all we can is await other Optiplex 3040 owners who have tried to move to TPM 2.0 to reply to see what they did.
ivanra48
8 Posts
0
May 30th, 2018 07:00
I only found 1 single person with the same error searching in google. and from what I can see he could never solve it.
pgarm
5 Posts
0
June 26th, 2021 04:00
The problem is certainly not unique to any specific model, as multiple people reported the same for XPS laptops.
I'm getting the same with 7040SFF, going around in loops - with the TPM on/enabled/cleared/not_owned.
Thinking of trying to bypass that by enabling the legacy boot and starting it from a usb stick with linux on it
Sutt3592
3 Posts
0
July 3rd, 2021 07:00
I'm getting the same problem on my 7285, attempted everything. Even booting with a usb still comes up with failed blocked by fw policy
bradthetechnut
6 Professor
6 Professor
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7.3K Posts
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July 6th, 2021 15:00
Hi @Sutt3592,
Please repost in the Latitude laptop section.
jmcmanu1
1 Message
0
August 31st, 2021 18:00
It appears that the latest Bios and Intel IME Updates correct the issue.
After running the updates, I was finally able to clear the TPM in Bios and update the TPM firmware to 2.0