ivanra48
6 Indium

Optiplex 3040, TPM error

Hello guys,

I have Dell Optiplex 3040 with 1.6.1 BIOS. I need upgrade TPM from 1.2 to 2.0 module. Always I got a message "Failed blocked by TPM FW policy".

I try everything:
- clear TPM via BIOS
- clear TPM via Windows option
- disable auto provisioning
- upgrade via Windows
- upgrade via DOS mode from USB

Also disable bitlocker.

Do you have any ideas what wrong with my computer? Any helps?

Thanks !

 

TpmError.jpg

 

 

 

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5 Replies
8 Krypton

Re: Tpm Error Optiplex 3040

All your updates are available here--

http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-3040m-desktop/drivers

Expand the list to see all that are available.

This 2.0 update does not list your model as compatible--

https://www.dell.com/support/home/us/en/4/Drivers/DriversDetails?driverId=2105J

 

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Moderator
Moderator

Re: Tpm Error Optiplex 3040

 

This 2.0 version says it supports the Optiplex 3040.



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ivanra48
6 Indium

Re: Tpm Error Optiplex 3040

Thanks for the answer, but I already tried with that and several more, but still throwing the same error.

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Moderator
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Re: Tpm Error Optiplex 3040

 

Then all we can is await other Optiplex 3040 owners who have tried to move to TPM 2.0 to reply to see what they did.



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ivanra48
6 Indium

Re: Tpm Error Optiplex 3040

I only found 1 single person with the same error searching in google. and from what I can see he could never solve it.

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