Optiplex Desktops

Last reply by 09-13-2022 Unsolved
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2 Bronze
2 Bronze
18223

Optiplex 7010 sff USB3 ports not working

This is a refurbished PC recently purchased from Amazon. It was sold with a clean install of Windows 10.

All is working fine apart from none of the USB3 ports on the front or the back are working, USB 2 ports are working OK but nothing registers when you plug into the USB3. Don't know if it's of any relevance but I have a USB cable which has a small led on the micro USB end, this lights when plugged into a USB port.This led lights when I plug the cable into the 7010 USB 3 ports.

Not had any response yet from the company that sold it. Device manager below.

dell device manager.jpg

Replies (13)
9 Rhodium
17320

Download and install the Intel (motherboard) Chipset Drivers from the Dell downloads.  A corrupted chipset driver could be the problem and at least worth a try.

https://www.dell.com/support/home/us/en/19/product-support/product/optiplex-7010/drivers

 

 



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17301

Intel chipset driver from link says:-

"Description: This package provides the Intel Chipset Driver and is supported on Precision M6700/M4700/T1650, OptiPlex 9010/7010/990 and Latitude E5530/E5430 that are running the following Windows Operating Systems: XP, Vista and Windows 7.

I have Windows 10, is it still OK to download? I did choose Widows 10 /64 from drop down box.

I take it it will just overwrite existing driver but is there any risk of damaging the OS? Thanks

8 Platinum
17297


@redkite89 wrote:

This is a refurbished PC recently purchased from Amazon. 
Not had any response yet from the company that sold it. 

It was sold with a clean install of Windows 10.

 


Good troubleshooting so far, but buying "used computers" is always a dice-roll .  :Crying:

 


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10 Diamond
17293

Many INTEL chipset/ME/VPRO drivers will be required before the USB3 ports work.

 

ApplicationSupported OSDownload
Intel(R) Management Engine Components Installer - vPro
This package provides Intel(R) Management Engine Components Installer Application (for vPro systems) and is supported on Tablet, Latitude, OptiPlex and Precision that are running following Windows operating systems: Windows 32/64 bit.More details
WB32A
WB64A
WT32A
WT64A

 

DescriptionSupported OSDownload
Intel Management Engine Components Installer
This package provides the driver for the Intel(R) Management Engine Components Installer installs Intel(R) Management Engine Interface Driver, Intel(R) Management & Security Status software, LMS service etc. and is supported on the Dell Optiplex, Latitude, Precision, XPS models running the following Windows operating systems: Windows 7 32/64bit, Windows 8.1 64bit, Windows 10 64bit, Windows Server 2K16, Windows Server 2K12 R2, Windows Server 2K8. Note: This driver is required to install in addition to chipset driver.More details
WT64A
Windows 7 32-bit
Windows 7 64-bit
WB64A

 

Intel USB 3.0 eXtensible Host Controller Driver
This package contains the Intel USB 3.0 eXtensible Host Controller driver for Dell OptiPlex, Precision, and Latitude systems that run the Windows operating system. This update fixes the issue where certain USB monitors and camera devices stop working.More details
1.0.10.25511/17/2016

 

 

 

 

 


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Diagnostics & Tools

17288


@speedstep wrote:

Many INTEL chipset/ME/VPRO drivers will be required before the USB3 ports work.

Correct. 

However, according to the screen-shot  ; nothing relevant in Device Manager is in error (unless something in "System Devices" is).


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3 Argentum
17282

And just to cover all the bases, make sure all the USB ports are enabled in the BIOS.

That happened to me with a unit from Dell Refurbished - everything seemed fine and the drivers loaded, but the BIOS had them disabled.

I realize this is probably not the problem here, but it is a used machine, similar to mine.

T3600BIOSUSB.PNG

17202

Looked in BIOS and USB3 is enabled, no errors flagged in System Devices. Not installed the Chipset Driver as no mention of Windows 10 in description, just XP, Vista and 7.

The following link says order of loading drivers is important, so possibly this may be my problem. 

https://www.dell.com/community/Desktops-General-Read-Only/OptiPlex-9010-USB-3-0-not-working/td-p/455...

Don't want to mess about with PC too much as it belongs to an elderly relative.

Sorry for delay in responding but been away for a few days.

17145

There is always the possibility that the USB 3 ports/chip is defective at the hardware level - I have a laptop like that, where the USB 3.0 ports died (still give power but no data) and no longer ID my USB drives or peripherals. USB 2.0 is fine and I use that for mouse + thumb drives now. 

13883

I do not think it's a failure of the USB ports. I have 2 Optiplex 7010 sff that work well on Windows 7 but do not work on Windows 10.

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