Optiplex 7080 MT front universal audio jack not detecting mic

With two PC's doing the same thing, although the combo headset/mic worked on others do you have access to a different brand to test?  May be an issue with some setup (The documentation I have access to doesn't help).  You say you reinstalled Realtek, it must be the Dell supplied not some other Windows installed version

Otherwise, its a problem for Dell support. 

We tested this headset today on an Optiplex 7070 which worked fine.

We tried removing/re-installing the Realtek drivers on the 7080 but it seems like we either have an odd hardware compatibility issue or a factory-installed Windows 10 driver issue unique to the 7080.

I am working with support but they have nothing on file for this issue.

I ordered a $15 headset/mic to try early next week to ensure it's just not a strange hardware issue with the other headset and the 7080.

I'm not 100% sure this is it, but definitely think it's worth a try, or at least check.

With your headset plugged in - Speaker icon in Control Panel (not the speaker icon on taskbar) > Recording tab should show headset, double-click on it > in new window, Listen tab > check box for Listen to this device.  The box is unchecked by default.  I like keeping the speaker icon on my desktop.

My screengrab below shows line-in.  Should be same pathway though for your headset.  Please let us know if there's any issues, like if the headset doesn't show up in either Playback or Recording tab, and so on.

My headphones (though Bluetooth) (not in screengrab) show as both headphones and headset in the Playback tab (1st window).  Make sure it's the headset icon that has the checkmark by it.

Thanks for the idea but when this headset is plugged in there is no input device at all on the 7080.

But on the 7070 it is detected thus:

I confirmed this is a Dell driver issue on the 7080 Optiplex with Windows 10 64-bit.

We tried a second different headset model on a THIRD Optiplex 7080 and it had the same issue.

So I booted Ubuntu on the machine which immediately recognized the mic just fine:

Were you able to resolve? I'm having the same issue on my 7080.

Not that you should have to, but there's only one other work around I can think of - use an audio card.

Please use Max Audio Pro Software

For setup Headset

Hi @Ruwansiri ,

Did you try it on your 7080 and does it work?

Found 2 versions on Dell site.  Newer version released May 2020:  https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=m96hh 

Older/previous version released Aug. 2017:  https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=r70v3 

Good to know.

Would you happen to know which version or from which year your driver is?

VMODA is not OMTP CTIA TRRL so its not going to work

https://www.amazon.com/Anivia-Controller-Cancelling-Headphones-Earmuffs/dp/B08FQY7Y1M/

https://www.v-moda.com/us/en/products/boompro-microphone

If your Dell is not seeing CTIA headset the oem driver must be RE installed.

@bluetoe tried that already.

Does anyone have a solution to this? I need the mic to function on my headphones for work.

It works fine when the model specific OEM driver  for Integrated HD Audio is installed and specific headsets are used. Windows feature updates will routinely break this requiring the OEM driver to be re installed.

https://www.dell.com/support/home/en-us/product-support/product/optiplex-7080-desktop/docs

https://www.dell.com/support/home/en-us/product-support/product/optiplex-7080-desktop/drivers

The rear has only 1 JACK so you have to choose mic or line in.

The front is old school green and red mic so you need splitter for TRRL CTIA headset.

https://www.amazon.com/Headphones-Convertors-Headphone-Microphone-Simultaneously/dp/B01M8G1U0C

Downloading the Cab file and moving it to My Documents folder is the first step.

https://dl.dell.com/FOLDER07299466M/1/7080-WIN10-A05-5DFGF.CAB

Next install 7zip

https://www.7-zip.org/download.html

Then right click on the cab file in the my documents folder and say EXTRACT HERE.

EXTRACT cab contents into my documents folder

Once that is done go under audio in device manager and right click on the devices and say UPDATE DRIVER FROM MY PC not from the internet.