Optiplex Desktops

Last reply by 11-28-2021 Unsolved
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2 Bronze

Optiplex 9020 Page up/down not paging

I have recently discovered that my page up and page down keys are not paging in Excel or Word. I have rplaced the keyboard and that made no difference. Contact Microsoft support and the suggested that it is likely a BIOS issue. Is anybody aware how I can go to get help for this. DELL support options is no longer available for me as it expired in 2018.

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8 Krypton

If its only Excel and Word, and another keyboard does the same thing its either the Windows OS or the applications.  


I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 11 64 bit Pro  SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software, MOTU Ultralite MK5 recording interface unit

Dell S2719DGF Monitor

Hi. No I have tried in Google Chrome website pages as well and it does not work there either.

It may be a bios basic IO issue when pc is not responding to certain keystrokes of a good keyboard.  try replace CMOs battery w a brand new one then clear CMOs settings by jumper reset on motherboard.

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