Highlighted
vrh2373
1 Nickel

Optiplex GX620 Fails to load BIOS

Jump to solution

Hello, i have a Dell Optiplex GX620 and i've recently tried to install windows 7 on a different hard drive, but my machine started to get stuck on BIOS (Basically just gets stuck on DELL BIOS Splash Screen) and it won't advance from there. I've already tried moving ram sticks to other ram slots, tried jumping the two pins to reset BIOS configuration, but nothing seems to work. System was also working fine after a restart. Any help would be appreciated!

Edit; PC Finally got to load BIOS, just that it's extremely slow for some reason. I'm still scared that after a restart, the PC won't load BIOS again.

Tags (2)
0 Kudos
12 Replies
bmcowboy
3 Zinc

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Hi @vrh2373 ,

It may lead by defective CMOS specially when we're talking about a desktop PC manufactured over a decade. If true, you can do a little about it besides motherboard replacement.

 

“May the Force be with Dell.”
0 Kudos

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Does your GX620 work with the previous HDD?  I'd use it to update BIOS in Dell Support Assist.  Plug in your new or newer HDD as a 2nd HDD.  Is it formatted?  Does BIOS and Windows both detect it?  If you have 2 HDD's plugged in, when the Dell splash screen comes up, use F12 to get the Boot Menu.  Then select drive to boot from.  If F12 isn't used with 2 HDD's plugged in, after the splash screen, you'll get a screen with random characters throughout.

If none of this works, and you know your 2nd HDD isn't DOA, then I'd lean toward what bmcowboy said above.

If progress is made and all is said and done, remember to make sure the HDD you're loading is the only HDD plugged in.

- Please consider giving posts you like a thumbs up.
- Please "Accept as Solution" posts that are a solution.

I'm a big fan of Dell, a Dell user, and not an employee. This forum is mainly user to user with occasional moderation or additional knowledge by a Rockstar or Dell employee.
vrh2373
1 Nickel

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Both HDD's are connected indeed, both are getting recognized in BIOS, (One has Windows 7, and the other one has Windows 10) but it just stays on the Dell splash screen, and doesn't continue at all. Sometimes though, the System DOES load BIOS. Right now, i got it to load because i accidentally bumped it a bit on the back panel, and that seemed to work. CMOS Battery does indeed work since i replaced it a couple weeks ago. I'm just hoping that it isn't the motherboard that it's being faulty since it's my father's PC. Anyways i'll keep on troubleshooting and see if i can find out what's the problem.

Edit; It seems that when i bumped the PC, it decided to work. It finally doesn't get stuck in the splash screen. I HAVE ZERO idea how that worked.

0 Kudos
bmcowboy
3 Zinc

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Hi @vrh2373 ,

What @bradthetechnut means is to fall-back everything to the status before "install windows 7 on a different hard drive" to see if BIOS working normally, not running with both HDD connected.

 

“May the Force be with Dell.”

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Remember, technically, it should work to use F12 as soon as you get the splash screen to pick which HDD you want to load from.  F2 as soon as you get the splash screen I think you know gives you BIOS.

- Please consider giving posts you like a thumbs up.
- Please "Accept as Solution" posts that are a solution.

I'm a big fan of Dell, a Dell user, and not an employee. This forum is mainly user to user with occasional moderation or additional knowledge by a Rockstar or Dell employee.
0 Kudos

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Bumped the PC, huh.  Sure it wasn't with a boot or a kick? hauh hauh hauh

- Please consider giving posts you like a thumbs up.
- Please "Accept as Solution" posts that are a solution.

I'm a big fan of Dell, a Dell user, and not an employee. This forum is mainly user to user with occasional moderation or additional knowledge by a Rockstar or Dell employee.
vrh2373
1 Nickel

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Ohhh, i understand. But i think that i wont be able to come back to that state anymore, since Windows 7 IS already installed on my drive. But i do remember that problems started when i switched a SATA cable for my PC (Basically switched it for a longer one to use for the seconday drive) And so on. I did try switching various SATA cables aswell to see if it had any effect but that didn't really work. At the Moment the PC is currently up and running, i can access BIOS normally and such. Plus, BIOS isn't throwing any disk errors so i think the PC might be running normally again. If there is any method to restore and go back to where @bmcowboy said, then i need to know because i don't know that myself.

Edit; I might call this a win actually, i've restarted the PC about 3 times and it had booted into Windows successfully. If more problems persist, then i might have to find a replacement PC for my father. Don't worry, it will be another Dell but more modern 

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Might be no need to go back if everything is working now.  @bmcowboy can still chime in if he wants to.

- Please consider giving posts you like a thumbs up.
- Please "Accept as Solution" posts that are a solution.

I'm a big fan of Dell, a Dell user, and not an employee. This forum is mainly user to user with occasional moderation or additional knowledge by a Rockstar or Dell employee.

Re: Optiplex GX620 Fails to load BIOS

Jump to solution

Hi @vrh2373,

I just saw your edit above.  The GX620 is 13 yrs. old, so it might not be the easiest to keep going, but you seem to be doing well so far.  If any further problems develop, Dell Community will still be here.  Photo will appear when approved by moderator.

Capture+_2019-02-07-17-09-30.png

 

- Please consider giving posts you like a thumbs up.
- Please "Accept as Solution" posts that are a solution.

I'm a big fan of Dell, a Dell user, and not an employee. This forum is mainly user to user with occasional moderation or additional knowledge by a Rockstar or Dell employee.
0 Kudos