2ianmac5
1 Copper

XE2, Failed video driver download, support assist.

Fitted a Dell/Radeon 8490 grapics card only to find that the driver-XE2 Video Driver _YXNKR_WN32_15.201.2201_A00.Exe fails to load via Support assist ( 8 attemps so far) It fails about half way through the actual installation onto my XE2

Attemps to install via Device manager also fail during the actual load onto my XE2 and the computer freezes. I have to do a hard shut down using a hold down on the power button

All the Dell tests via support assist say everything in my XE2 is OK except the driver needs to be installed.

I have fitted a Dell/Rafeon card to my other XE2 with no problems some weeks  ago..

Any advice please

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4 Replies
speedstep
6 Thallium

Re: Optiplex XE2Failed video driver download via support **bleep**

The latest Drivers for ATI will not install.

All of the HD 1000 2000 3000 4000 5000 6000 7000 8000 series are EOL EOS and the drivers are now legacy.

There is an OEM specifc driver for AMD Radeon HD 7470,HD 7570 Graphics HD 8490 and HD 8570.

https://downloads.dell.com/FOLDER01318929M/1/Video_Driver_8CF2V_WN_12.10_A00.EXE

Compatible Systems
OptiPlex 3010
OptiPlex 3020
OptiPlex 9020
OptiPlex XE2
Vostro 3800
Vostro 3900
Vostro 3900G Mini Tower
Vostro 3902

Supported Operating Systems

Windows 7, 32-bit
Windows 7, 64-bit
Windows 8, 64-bit
Windows 8.1, 32-bit
Windows 8.1, 64-bit
Windows 10, 32-bit
Windows 10, 64-bit


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2ianmac5
1 Copper

Re: Optiplex XE2Failed video driver download via support **b

Many thanks for your prompt reply

Tried this driver and I get exactly the same result. It will install to about 50% then stops and freezes my PC.

I must have another gremlin lurking somewhere !

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2ianmac5
1 Copper

Re: Optiplex XE2Failed video driver download via support **b

Looks like I was too quick with my reply above

Installed correctly on second attempt !!

AMD Radeon (TM)HD8490 now showing under Display Adaptors in Device Manager.It has the yellow warning triangle however

Under Properties>General    There is an issue due to Windows being unable to verify the digital signature (Code 52)

Under Properties>Resources    This device isnt using any resources because it has a problem.

Ill press on and try the board in operation and report back

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speedstep
6 Thallium

Re: Optiplex XE2Failed video driver download via support **b

You have specific ROOT KIT MALWARE.

The error code  "Windows cannot verify the digital signature for the drivers required for this USB device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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