Highlighted
Kmaschta
Copper

Problème micro interne - Dell Inspiron 15 3521

Bonjour,

Du jour au lendemain, mon micro n'est plus apparu dans la liste des micro, et impossible de l'utiliser, malgré plusieurs tests.

Je pense avoir trouvé un driver mais j'ai un rapport d'erreur quand je tente de l'installer ...

Quelqu'un peut m'aider ?

Merci d'avance !

Pour plus d'info:

- Le modèle de mon ordinateur

- Le rapport d'erreur :

[10/17/15 11:07:57] Update Package Execution Started
[10/17/15 11:07:57] Original command line: "C:UsersDellDownloadsAudio_Driver_149YN_WN_6.0.1.6788_A03(1).EXE"
[10/17/15 11:07:57] DUP Framework EXE Version: 3.0.93.1
[10/17/15 11:07:57] DUP Release: 149YNX00-00
[10/17/15 11:07:57] Intializing framework...
[10/17/15 11:07:59] logo.png
[10/17/15 11:08:03] User Command: attended
[10/17/15 11:08:03] DUP Capabilities Value: 16777215 (0xFFFFFF)
[10/17/15 11:08:03] DUP Vendor Software Version: 6.0.1.6788
[10/17/15 11:08:03] Local System/Model Compatible with this Package? Yes
[10/17/15 11:08:03] Local System OS Version: 6.1.1.0
[10/17/15 11:08:03] OS Compatible with this Package? Yes
[10/17/15 11:08:03] Local System OS Language: FR
[10/17/15 11:08:03] Language Compatible with this Package? Yes
[10/17/15 11:09:06] Identified Behavior : attended
[10/17/15 11:09:06] Temporary payload log file name: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp
[10/17/15 11:09:06] Translated Command Line : Setup.exe /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp""
[10/17/15 11:09:06] Path : CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
[10/17/15 11:09:06] Identified Behavior : attended
[10/17/15 11:09:11] Append Vendor Software Log: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp
[10/17/15 11:09:11]
--- Start of Vendor Software Log ---

[10/17/15 11:09:11] ASCII payload log file detected.
[10/17/15 11:09:11] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)Setup.exe" /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp""
Date : 2015-10-17 18:9:11.631
User : Dell
======================================================================================================================================
Starting to get initial ...
[OS] : 6.1
-Build : 7601
-Service Pack : 1
-x64 system : 1
-MCE system : 1
-Server system : 0
-System Language ID : 0x040C
-User Language ID : 0x040C
[Default Path] :
-tcRtkTempDir : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
-tcISSetupLocation : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)

Collecting inventory ...
Checking driver version...
The version of this update driver is older than the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.7541
Package version : 6.0.1.6788

======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =

Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2015-10-17 18:9:11.681

[10/17/15 11:09:11]
--- End of Vendor Software Log ---

[10/17/15 11:09:11] Vendor Software Return Code: 3
[10/17/15 11:09:13] logo.png
[10/17/15 11:09:13] logo.png
[10/17/15 11:09:13] Name of Exit Code: DEP_SOFT_ERROR
[10/17/15 11:09:13] Exit Code set to: 3 (0x3)
[10/17/15 11:09:13] Result: FAILURE
[10/17/15 11:09:20] Open file: CSmiley tirant la languerogramDataDellUpdatePackageLogAudio_Driver_149YN_WN_6.0.1.6788_A03(1).txt

0 Compliments
7 RÉPONSES
Community Manager
Community Manager

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,
Je vous propose d'effectuer une restauration système à une date inférieure à celle de l'apparition du souci.
Voici la procédure :
Faites un balayage à partir du bord droit de l’écran, puis appuyez sur Rechercher.
(Si vous utilisez une souris, pointez dans le coin supérieur droit de l’écran, déplacez le pointeur vers le bas, puis cliquez sur Rechercher.)
Entrez Panneau de configuration dans la zone de recherche, appuyez ou cliquez sur Panneau de configuration.
Entrez Récupération dans la zone de recherche du Panneau de configuration, puis appuyez ou cliquez sur Récupération.
Appuyez ou cliquez sur Ouvrir la Restauration du système, et suivez les instructions.
si le point ne vous convient pas (le souci était toujours présent), vous pouvez cocher " choisir un autre point de restauration " et la une série de dates vont s'afficher, là où vous pouvez choisir une date ou vous êtes sûr que le souci n'était pas présent.
NB :
*Sachez que des points de restauration sont créés automatiquement tous les jours par Windows et ceci juste avant des événements système significatif, tels que l'installation d'un programme ou d'un pilote de périphérique.
*La restauration système permet de perdre les applications installés depuis la date que vous allez choisir et non les données.
Bonne journée, Hakim

0 Compliments
Kmaschta
Copper

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,

Merci pour la réponse !

Par contre, j'avais déjà tenté une restauration système, et peu importe le point de restauration, j'ai une erreur après le redémarrage me précisant que la restauration est impossible.

Une autre idée ?

PS: Je suis sous Windows 7

0 Compliments
Community Manager
Community Manager

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,

Je vous propose les manipulations suivantes :

Videz Msconfig : voici comment :

Cliquer sur le menu Démarrer -> Exécuter - > ( tapez la commande : msconfig ) -> Allez sur : Services -> Cochez : masquer tous les services microsoft -> cliquez sur : Désactiver tout

Ensuite, mettez à jours les pilotes suivants depuis le site support de Dell : Bios+chipset+audio

Bonne journée, Hakim

0 Compliments
Kmaschta
Copper

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,

Après avoir installé un des chipset, 2 de mes ports USB ne fonctionnent plus. 

Le dernier chipset n'a pas voulu s'installer, voilà le rapport:

[10/20/15 14:08:20] Update Package Execution Started
[10/20/15 14:08:20] Original command line: "C:UsersDellDownloadsChipset_Driver_1FPF5_WN_6.1.8400.39030_A01.EXE"
[10/20/15 14:08:21] DUP Framework EXE Version: 3.0.93.1
[10/20/15 14:08:21] DUP Release: 1FPF5X00-00
[10/20/15 14:08:21] Intializing framework...
[10/20/15 14:08:22] logo.png
[10/20/15 14:08:22] User Command: attended
[10/20/15 14:08:22] DUP Capabilities Value: 16777215 (0xFFFFFF)
[10/20/15 14:08:22] DUP Vendor Software Version: 6.1.8400.39030
[10/20/15 14:08:22] Local System/Model Compatible with this Package? Yes
[10/20/15 14:08:22] Local System OS Version: 6.1.1.0
[10/20/15 14:08:22] OS Compatible with this Package? Yes
[10/20/15 14:08:22] Local System OS Language: FR
[10/20/15 14:08:22] Language Compatible with this Package? Yes
[10/20/15 14:08:24] Identified Behavior : attended
[10/20/15 14:08:24] Temporary payload log file name: CSmiley tirant la languerogramDatadelldriversChipset_Driver_1FPF5_WN_6.1.8400.39030_A01DUPEEE0.tmp
[10/20/15 14:08:24] Translated Command Line : Setup.exe /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversChipset_Driver_1FPF5_WN_6.1.8400.39030_A01DUPEEE0.tmp""
[10/20/15 14:08:24] Path : CSmiley tirant la languerogramDatadelldriversChipset_Driver_1FPF5_WN_6.1.8400.39030_A01
[10/20/15 14:08:24] Identified Behavior : attended
[10/20/15 14:08:27] Append Vendor Software Log: CSmiley tirant la languerogramDatadelldriversChipset_Driver_1FPF5_WN_6.1.8400.39030_A01DUPEEE0.tmp
[10/20/15 14:08:27]
--- Start of Vendor Software Log ---

[10/20/15 14:08:27]
--- End of Vendor Software Log ---

[10/20/15 14:08:27] Vendor Software Return Code: 3
[10/20/15 14:08:32] logo.png
[10/20/15 14:08:32] Name of Exit Code: DEP_SOFT_ERROR
[10/20/15 14:08:32] Exit Code set to: 3 (0x3)
[10/20/15 14:08:32] Result: FAILURE
[10/20/15 14:08:35] Open file: CSmiley tirant la languerogramDataDellUpdatePackageLogChipset_Driver_1FPF5_WN_6.1.8400.39030_A01.txt

Et pour le driver de Audio, ça ne veut toujours pas s'installer. 

Rapport:

[10/17/15 11:07:57] Update Package Execution Started
[10/17/15 11:07:57] Original command line: "C:UsersDellDownloadsAudio_Driver_149YN_WN_6.0.1.6788_A03(1).EXE"
[10/17/15 11:07:57] DUP Framework EXE Version: 3.0.93.1
[10/17/15 11:07:57] DUP Release: 149YNX00-00
[10/17/15 11:07:57] Intializing framework...
[10/17/15 11:07:59] logo.png
[10/17/15 11:08:03] User Command: attended
[10/17/15 11:08:03] DUP Capabilities Value: 16777215 (0xFFFFFF)
[10/17/15 11:08:03] DUP Vendor Software Version: 6.0.1.6788
[10/17/15 11:08:03] Local System/Model Compatible with this Package? Yes
[10/17/15 11:08:03] Local System OS Version: 6.1.1.0
[10/17/15 11:08:03] OS Compatible with this Package? Yes
[10/17/15 11:08:03] Local System OS Language: FR
[10/17/15 11:08:03] Language Compatible with this Package? Yes
[10/17/15 11:09:06] Identified Behavior : attended
[10/17/15 11:09:06] Temporary payload log file name: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp
[10/17/15 11:09:06] Translated Command Line : Setup.exe /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp""
[10/17/15 11:09:06] Path : CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
[10/17/15 11:09:06] Identified Behavior : attended
[10/17/15 11:09:11] Append Vendor Software Log: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp
[10/17/15 11:09:11]
--- Start of Vendor Software Log ---

[10/17/15 11:09:11] ASCII payload log file detected.
[10/17/15 11:09:11] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)Setup.exe" /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP61AF.tmp""
Date : 2015-10-17 18:9:11.631
User : Dell
======================================================================================================================================
Starting to get initial ...
[OS] : 6.1
-Build : 7601
-Service Pack : 1
-x64 system : 1
-MCE system : 1
-Server system : 0
-System Language ID : 0x040C
-User Language ID : 0x040C
[Default Path] :
-tcRtkTempDir : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
-tcISSetupLocation : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)

Collecting inventory ...
Checking driver version...
The version of this update driver is older than the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.7541
Package version : 6.0.1.6788

======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =

Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2015-10-17 18:9:11.681

[10/17/15 11:09:11]
--- End of Vendor Software Log ---

[10/17/15 11:09:11] Vendor Software Return Code: 3
[10/17/15 11:09:13] logo.png
[10/17/15 11:09:13] logo.png
[10/17/15 11:09:13] Name of Exit Code: DEP_SOFT_ERROR
[10/17/15 11:09:13] Exit Code set to: 3 (0x3)
[10/17/15 11:09:13] Result: FAILURE
[10/17/15 11:09:20] Open file: CSmiley tirant la languerogramDataDellUpdatePackageLogAudio_Driver_149YN_WN_6.0.1.6788_A03(1).txt
[10/17/15 11:09:52] logo.png
[10/17/15 11:09:52] Name of Exit Code: DEP_SOFT_ERROR
[10/17/15 11:09:52] Execution terminated at date-time 10/17/15 11:09:52
[10/17/15 11:09:52] ######

਍਍[10/20/15 14:09:04] Update Package Execution Started
[10/20/15 14:09:04] Original command line: "C:UsersDellDownloadsAudio_Driver_149YN_WN_6.0.1.6788_A03(1).EXE"
[10/20/15 14:09:04] DUP Framework EXE Version: 3.0.93.1
[10/20/15 14:09:04] DUP Release: 149YNX00-00
[10/20/15 14:09:04] Intializing framework...
[10/20/15 14:09:04] logo.png
[10/20/15 14:09:05] User Command: attended
[10/20/15 14:09:05] DUP Capabilities Value: 16777215 (0xFFFFFF)
[10/20/15 14:09:05] DUP Vendor Software Version: 6.0.1.6788
[10/20/15 14:09:05] Local System/Model Compatible with this Package? Yes
[10/20/15 14:09:05] Local System OS Version: 6.1.1.0
[10/20/15 14:09:05] OS Compatible with this Package? Yes
[10/20/15 14:09:05] Local System OS Language: FR
[10/20/15 14:09:05] Language Compatible with this Package? Yes
[10/20/15 14:09:42] Identified Behavior : attended
[10/20/15 14:09:42] Temporary payload log file name: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP200D.tmp
[10/20/15 14:09:42] Translated Command Line : Setup.exe /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP200D.tmp""
[10/20/15 14:09:42] Path : CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
[10/20/15 14:09:42] Identified Behavior : attended
[10/20/15 14:09:43] Append Vendor Software Log: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP200D.tmp
[10/20/15 14:09:43]
--- Start of Vendor Software Log ---

[10/20/15 14:09:43] ASCII payload log file detected.
[10/20/15 14:09:43] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)Setup.exe" /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUP200D.tmp""
Date : 2015-10-20 21:9:43.405
User : Dell
======================================================================================================================================
Starting to get initial ...
[OS] : 6.1
-Build : 7601
-Service Pack : 1
-x64 system : 1
-MCE system : 1
-Server system : 0
-System Language ID : 0x040C
-User Language ID : 0x040C
[Default Path] :
-tcRtkTempDir : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
-tcISSetupLocation : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)

Collecting inventory ...
Checking driver version...
The version of this update driver is older than the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.7541
Package version : 6.0.1.6788

======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =

Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2015-10-20 21:9:43.409

[10/20/15 14:09:43]
--- End of Vendor Software Log ---

[10/20/15 14:09:43] Vendor Software Return Code: 3
[10/20/15 14:09:44] logo.png
[10/20/15 14:09:44] Name of Exit Code: DEP_SOFT_ERROR
[10/20/15 14:09:44] Exit Code set to: 3 (0x3)
[10/20/15 14:09:44] Result: FAILURE
[10/20/15 14:09:49] logo.png
[10/20/15 14:09:49] Name of Exit Code: DEP_SOFT_ERROR
[10/20/15 14:09:49] Execution terminated at date-time 10/20/15 14:09:49
[10/20/15 14:09:49] ######

਍਍[10/20/15 14:11:59] Update Package Execution Started
[10/20/15 14:11:59] Original command line: "C:UsersDellDownloadsAudio_Driver_149YN_WN_6.0.1.6788_A03(1).EXE"
[10/20/15 14:11:59] DUP Framework EXE Version: 3.0.93.1
[10/20/15 14:11:59] DUP Release: 149YNX00-00
[10/20/15 14:11:59] Intializing framework...
[10/20/15 14:11:59] logo.png
[10/20/15 14:12:00] User Command: attended
[10/20/15 14:12:00] DUP Capabilities Value: 16777215 (0xFFFFFF)
[10/20/15 14:12:00] DUP Vendor Software Version: 6.0.1.6788
[10/20/15 14:12:00] Local System/Model Compatible with this Package? Yes
[10/20/15 14:12:00] Local System OS Version: 6.1.1.0
[10/20/15 14:12:00] OS Compatible with this Package? Yes
[10/20/15 14:12:00] Local System OS Language: FR
[10/20/15 14:12:00] Language Compatible with this Package? Yes
[10/20/15 14:12:31] Identified Behavior : attended
[10/20/15 14:12:31] Temporary payload log file name: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUPB412.tmp
[10/20/15 14:12:31] Translated Command Line : Setup.exe /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUPB412.tmp""
[10/20/15 14:12:31] Path : CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
[10/20/15 14:12:31] Identified Behavior : attended
[10/20/15 14:12:32] Append Vendor Software Log: CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUPB412.tmp
[10/20/15 14:12:32]
--- Start of Vendor Software Log ---

[10/20/15 14:12:32] ASCII payload log file detected.
[10/20/15 14:12:32] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)Setup.exe" /v" LOGFILE="CSmiley tirant la languerogramDatadelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)DUPB412.tmp""
Date : 2015-10-20 21:12:32.961
User : Dell
======================================================================================================================================
Starting to get initial ...
[OS] : 6.1
-Build : 7601
-Service Pack : 1
-x64 system : 1
-MCE system : 1
-Server system : 0
-System Language ID : 0x040C
-User Language ID : 0x040C
[Default Path] :
-tcRtkTempDir : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)
-tcISSetupLocation : CSmiley tirant la languerogramDataDelldriversAudio_Driver_149YN_WN_6.0.1.6788_A03(1)

Collecting inventory ...
Checking driver version...
The version of this update driver is older than the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.7541
Package version : 6.0.1.6788

======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =

Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2015-10-20 21:12:32.964

[10/20/15 14:12:32]
--- End of Vendor Software Log ---

[10/20/15 14:12:32] Vendor Software Return Code: 3
[10/20/15 14:12:33] logo.png
[10/20/15 14:12:33] Name of Exit Code: DEP_SOFT_ERROR
[10/20/15 14:12:33] Exit Code set to: 3 (0x3)
[10/20/15 14:12:33] Result: FAILURE
[10/20/15 14:12:56] Open file: CSmiley tirant la languerogramDataDellUpdatePackageLogAudio_Driver_149YN_WN_6.0.1.6788_A03(1).txt

Les autres se sont installés sans problème.

0 Compliments
Community Manager
Community Manager

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,

Je vous invite à lancer  un test matériel complet sur votre machine, voici comment procéder : ( F12 au demarrage -> Diagnostic )
Si vous recevez un message d'erreur je vous invite à me le communiquer.

Si aucun souci, il va falloir prévoir une réinstallation de Windows, mais avant il faut effectuer une sauvegarde de vos données

Bonne journée, Hakim

0 Compliments
Kmaschta
Copper

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,

Le diagnostique n'a généré aucune erreur.

Malheureusement, je ne souhaite/peux pas réinstaller Windows (pas tout de suite en tout cas).

N'y a-t-il pas une solution intermédiaire ... ?

En vous remerciant par avance

0 Compliments
Community Manager
Community Manager

RE: Problème micro interne - Dell Inspiron 15 3521

Bonjour,

La réinstallation de Windows à mon avis est la seule solution pour votre cas sauf si ce n'est pas un souci matériel

Bonne journée, Hakim

0 Compliments