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leonard_vv
Bronze

XPS 15 9550 trackpad / touchpad

Hello,

I have the same rising touchpad problem as reported by at least one more user on 19 July in this forum. Internet search shows that this is a common problem with the XPS 9550 caused by battery inflation.

My 1 year guarantee has expired, but I would like to invoke my 2-year legal guarnatee as this is an error of the producer (having installed a battery that inflates in conditions of normal usage) that came with the product and only manifested itself later.

Please advise on how to proceed.

Best,

lv

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1 RÉPONSE
Community Manager
Community Manager

RE: XPS 15 9550 trackpad / touchpad

Hello Leonard_vv,

Could you please send me in a private message de Service Tag of your Dell XPS 9550.

I just sent you right now an invite request of friendship.

Wait for your answer.

Have a nice day.

Regards.

Mohamed

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