I was using the Lifecycle controller to upgrade my VMWare ESXi host. After the firmware was installed, my server was turned off, and I thought something was wrong, so I disconnected the power cable to see if it would come on again. Unfortunately, it was in the midst of applying a firmware upgrade to one of my 750W power supplies, and now iDRAC reports that it has a configuration error, and is currently offline with a blinking amber light.
I tried re-running LCC, to see if it would try to configure PS1 again, but it did not. Any suggestions on how I can get my power supply online again?
Firmware on PS1 (offline) - F0.00.9B
Firmware on PS2 (online) - 69.45.9B. Part# 06W2PWA00
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Try manually running the update again from the lifecycle controller. Use the Windows version. http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=GPWR2
I found this information on another forum.
Documenting it for any future users: Unfortunately when the server was off it was doing a firmware update on the PSU in question, the idrac update has critical PSU updates coupled in and does an awful job of telling you what it’s doing.
Unfortunately this PSU will not be recoverable and your saving grace is that the other one didn’t get updated, I’ve seen 3 servers bricked in this way so far unfortunately, it’s mostly R620’s but seems to be affecting R720’s now.
If you replace the PSU you should be fine, when it takes both PSU’s out it actually causes a complete failure of the power distribution in the board too so believe it or not you’ve got away with this one!
I just saw this. So, would I download the GnuP or Red Hat Linux update package to run the update from VMWare? I am used to running the lifecycle controller upon bootup, not in reference to an operating system. Could I download this file, and tell the LCC to use it for updates?
the lifecycle controller uses the windows package, regardless of what OS is actually installed.
Well, something good happened. We had a second R720, and a co-worker suggested that I swap power supplies. So I put a good power supply in the bay where the bad one was housed, and I put the bad one in the good power supply bay. When I did this, the PSU0006 message on the LCD of the original R720 went away, and it moved to the second R720. When I put the power supplies back to the original location, the PSU0006 error message went away on both R720s. I rebooted the R720 that had the "bad" power supply, and it came up to the lifecycle controller, ready to redo firmware upgrades on both power supplies.
I pointed the LCC to the file that Josh Cr. suggested, and it appeared to apply it (6B.47.9B). However, upon rebooting, it went back to the original firmware (69.45.9B). I don't know why. But at least I have both power supplies back online.
The LCC log output is in the following note. Any clues as to why the newer firmware didn't install?
1 RACLOG System Health Informational 2018-06-28T09:44:42-0400 66499 Power Supply 1: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0. PSU0800 iDRAC.Embedded.1 1 UEFI SS/USC Updates Informational 2018-06-28T10:17:54-0400 66500 Updating Flex AC750W Platinum PSU(PSU PN: N30P9), 6B.47.9B, A00. SUP0535 USC.Embedded.1:LC.Embedded.1 1 DM Audit Informational 2018-06-28T10:18:24-0400 66501 System is turning off. SYS1001 iDRAC.Embedded.1#HostPowerCtrl 1 DM Audit Informational 2018-06-28T10:18:24-0400 66502 System CPU Resetting. SYS1003 iDRAC.Embedded.1#HostPowerCtrl 1 DM Configuration Informational 2018-06-28T10:18:50-0400 66503 A replacement part was detected for device: POWER SUPPLY PR1 1 DM Configuration Informational 2018-06-28T10:18:50-0400 66504 New device detected: POWER SUPPLY(psu.slot.1) PR7 1 DM Audit Informational 2018-06-28T10:18:59-0400 66505 Lifecycle Log archived up to Log Sequence number 65892. LOG203 1 iDRAC Updates Informational 2018-06-28T10:21:29-0400 66506 Successfully updated [PSU-1] PWR SPLY,750WP,RDNT,FLX, 69.45.9B, A00. SUP0536 iDRAC.Embedded.1 1 iDRAC Updates Informational 2018-06-28T10:24:09-0400 66507 Successfully updated [PSU-2] PWR SPLY,750WP,RDNT,FLX, 69.45.9B, A00. SUP0536 iDRAC.Embedded.1 1 RACLOG Audit Informational 2018-06-28T10:24:09-0400 66508 Requested system powerup. RAC0701 iDRAC.Embedded.1 1 DM Audit Informational 2018-06-28T10:24:10-0400 66509 System is turning on. SYS1000 iDRAC.Embedded.1#HostPowerCtrl 1 DM Audit Informational 2018-06-28T10:24:13-0400 66510 System CPU Resetting. SYS1003 iDRAC.Embedded.1#HostPowerCtrl 1 UEFI SS/USC Updates Informational 2018-06-28T10:32:39-0400 66511 Updating Flex AC750W Platinum PSU(PSU PN: N30P9), 6B.47.9B, A00. SUP0535 USC.Embedded.1:LC.Embedded.1 1 DM Audit Informational 2018-06-28T10:33:06-0400 66512 System is turning off. SYS1001 iDRAC.Embedded.1#HostPowerCtrl 1 DM Audit Informational 2018-06-28T10:33:06-0400 66513 System CPU Resetting. SYS1003 iDRAC.Embedded.1#HostPowerCtrl 1 iDRAC Updates Informational 2018-06-28T10:36:11-0400 66514 Successfully updated [PSU-1] PWR SPLY,750WP,RDNT,FLX, 69.45.9B, A00. SUP0536 iDRAC.Embedded.1 1 iDRAC Updates Informational 2018-06-28T10:38:51-0400 66515 Successfully updated [PSU-2] PWR SPLY,750WP,RDNT,FLX, 69.45.9B, A00. SUP0536 iDRAC.Embedded.1