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Support of any kind for Dell DLT1500IC UPS
A few months ago I purchased a Dell DLT1500IC UPS and has alerted me that the firmware is out of date. Search of Dell support via the serial number or model provides no information about the unit. Does anyone know where support information is for this device such as downloads etc
DELL-Erman O
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March 28th, 2022 06:00
Hello, I think this UPS is a UPS manufactured by APC. I thought you could get support from APC's own site, and when I searched, I saw that this model was listed as "SMT1500IC" in APC. https://www.apc.com/shop/hr/en/products/APC-Smart-UPS-Line-Interactive-1500VA-Tower-230V-8x-IEC-C13-outlets-SmartConnect-Port-SmartSlot-AVR-LCD/P-SMT1500IC I was able to find the APC on Dell's page at https://www.dellups.com/de/content/weitere-ressourcen. Then I found the firmware here https://www.apc.com/shop/us/en/tools/software-firmware?Nr=OR%28sku.partNum%3ASFPCBE95%29&parentCategory=Smart-UPS&partNumber=SMT1500IC&rbcQty=
I also found this article on how to update firmware https://www.apc.com/us/en/faqs/FA279197/
and there are these two video links
https://www.youtube.com/watch?v=AQG6W0rcvi4
https://www.youtube.com/watch?v=F8yp3cni744
Hope that helps!
MBKITMGR
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March 28th, 2022 15:00
An update.
When I visit the Dell UPS page ( https://www.dellups.com/de/content/weitere-ressourcen ) and click on the link to Update firmware (https://www.apc.com/au/en/tools/download/login.cfm?software_id=MFOI-9EBTEV&sw_sku=SFPMIB410&family=165&part_num=SMT1500&id=&swfam=&display=) it opens an empty page, as do a number of others on the same page. Can you notify those responsible for the page to update the links
MBKITMGR
15 Posts
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March 28th, 2022 15:00
Thanks Erman, will go thru it all later today. Perhaps Dell could update their website to include links to this to assist techs who are chasing information.
DELL-Young E
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March 28th, 2022 21:00
Hi, if it’s as same as
APC SMT-1500IC
https://dell.to/3Dlt5y9
This may help.