linqingjun
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M610服务标签在BIOS和CMC控制台里面看不到

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我有一台M1000E刀片服务器,总共16刀,其中的第7刀服务器,我进入BIOS里面,没有显示服务标签(service tag)和(asset tag)

我登陆CMC管理控制台,服务标签也没有显示,这个是怎么回事?

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社区管理员
社区管理员

RE: M610服务标签在BIOS和CMC控制台里面看不到

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这台机器之前是不是有维修过,更换过主板?

把该刀片上贴着的那个服务编号回复一下。

Dell EMC | Global Support & Deployment

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linqingjun
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RE: M610服务标签在BIOS和CMC控制台里面看不到

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服务器上面的标签如下:

ST:CCCXT2X

EXP SVC CODE:  26868714873

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RE: M610服务标签在BIOS和CMC控制台里面看不到

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没看到过官方的更换记录。由于过程了两、三年,是不是自行有找其他供应商更换过?

www.dell.com/.../srsearch

参考以下链接收集一下日志并在回复的选项里上传,看看目前主板的信息是什么。

zh.community.dell.com/.../506.dset-3-x-windows

Dell EMC | Global Support & Deployment

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linqingjun
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RE: M610服务标签在BIOS和CMC控制台里面看不到

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这台服务器没有更换过主板

你给我的是windows操作系统收集日志方法

我那台服务器是linux系统,可以正常关机,要怎么收集日志

服务器里面的数据已经不重要了,我能够向更换主板之后,重置一些系统的信息吗?如果可以的话,要怎么操作?

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RE: M610服务标签在BIOS和CMC控制台里面看不到

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Linux 是Redhat么,是的话参考以下收集:

zh.community.dell.com/.../494.dset-3-4-redhat

通常更换主板后,新主板需要重新输入服务编号,不输入的话会导致CMC或主板或iDRAC没法显示服务编号。

另会不会在IDRAC下面看到服务编号?

Dell EMC | Global Support & Deployment

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linqingjun
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RE: M610服务标签在BIOS和CMC控制台里面看不到

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之前这台服务器在用的时候,会出现自己重启,按你这种情况来讲,估计有可能是主板有问题了,

是redhat5系统,指示我收集日子时候一直报

To proceed further with DSET report collection, it requires the root credentials of the system
as it collects the Hardware data via Common Information Model Object Model.
yDell System E-Support Tool, Version 3.4
@2004-2013 Dell Inc. All Rights Reserved.

Please enter "root" password:
 Either  installed on this system is not functional or the 'root' password entered is incorrect.

Please check the 'root' password or reinstall/upgrade the  from Operating System Media and try re-installing DSET

我密码没有输错,应该是系统少了那个包,

有没有其他方法收集日志,比如通过BIOS收集日志

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linqingjun
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RE: M610服务标签在BIOS和CMC控制台里面看不到

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[View:/cfs-file/__key/communityserver-discussions-components-files/251/DSET_2D00_Report_2D00_for_2D005B00_SvcTag_2D002D00_PE_2D00_M610_5D002D00_on_2D00_12_2D00_03_2D00_2016_2D00_at_2D00_09.08_2D00_AM.zip:550:0]

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linqingjun
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RE: M610服务标签在BIOS和CMC控制台里面看不到

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附件是我重装完系统之后的日志收集文件。

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社区管理员
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RE: M610服务标签在BIOS和CMC控制台里面看不到

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我查看了日志,日志是可以正确显示服务编号的。

我估计应该是M1000E需要重新检测M610的iDRAC. 

M610可以在重启的时候按键盘Ctrl+E进入iDRAC的BIOS设置:

  1. System must be configured to collect system inventory. To do this, use the iDRAC Option ROM utility during system startup (Ctrl-E). In the System Services menu, enable the Collect System Inventory on Restart (CSIOR) option.
  2. After enabling CSIOR, allow the host system to reboot and startup. In the output screen, towards the end of the BIOS startup, the message "Collecting System Inventory" is displayed after several minutes.
  3. After the host has booted and the system inventory has been collected, reboot iDRAC only.
  4. Once the iDRAC boots, the hardware inventory is accessible. After iDRAC reboots, the internal components necessary for servicing the requests that provide the hardware inventory will not be ready immediately. Therefore, after the reboot, wait for 5 minutes and then connect to iDRAC to display the hardware inventory. This can be several minutes after iDRAC was first reset. Alternatively, use WSMAN check from the Remote Services service on the iDRAC. To invoke, use the GetRSStatus method of the DCIM_LCService profile. For more details, see the Dell DCIM_LCService MOF available at the Delltechcenter website. The Remote Service must be available before the hardware inventory is ready. This applies if the iDRAC has been rebooted (step 3) or not.

Dell EMC | Global Support & Deployment