mbenella
1 Copper

Battery Replacement T610

Buongiorno  dal log ricevo il seguente messaggio

2335 Storage Service  Controller event log : Battery need replacement SOH Bad Controller 1 ( Perc 6/i Integrated )

come è possible procedere per una sostituzione ?

Grazie

Saluti

M. Benella

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9 Replies
Moderator
Moderator

RE: Battery Replacement T610

Mbenella, 

La batteria potrebbe essere il problema , ma per iniziare mi sento di raccomandare l'aggiornamento del firmware del controller , così come il server rimanente . Questo perché il controller di essere veramente lontano obsoleto può causare errori di batteria falsi . Dopo che il controller e il server è aggiornato , se si ottiene ancora gli errori sulla batteria , vorrei suggerire di sostituire in quel momento .

Fatemi sapere il sistema operativo installato e posso farti i collegamenti agli aggiornamenti .

Inoltre , io non parlo o scrivo italiano , quindi questo è stato fatto con un traduttore . Mi scuso se tutto questo non ha senso , fatemi sapere se è così .

Fatemi sapere cosa si trova.

Chris Hawk

Dell | Social Outreach Services - Enterprise
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mbenella
1 Copper

RE: Battery Replacement T610

Hello Chris, Ok , i can try, I've only one concern. isn't  update the firmare a potentially dangerous operation ? I mean is there a risk to loose my data ? because in this case I probably prefer the cost of the battery replacement that seems an "easier" task.

Massimo

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RE: Battery Replacement T610

A firmware update shouldn't endanger the data. Leaving the controller behind on firmware is inherently more of a risk to the data than to update. Now this is when you are only an update or so behind. If you are a half dozen updates behind, then I would suggest walking the updates up to current. If you let me know the current version I can let you know if it is possibly the cause, and provide links if needed.

Chris Hawk

Dell | Social Outreach Services - Enterprise
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mbenella
1 Copper

RE: Battery Replacement T610

Hello Chris here they are

Massimo

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RE: Battery Replacement T610

I am not able to see what you put in the posting, just showing as a dot.

Chris Hawk

Dell | Social Outreach Services - Enterprise
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mbenella
1 Copper

RE: Battery Replacement T610

Sorry Chris

Here they are

Perc 6/i Integrated

Firmware Version 8.2.0-0013

Driver Version 4.05.01.64

Storport Driver Version 8.1.7601.18386

Massimo

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RE: Battery Replacement T610

The latest firmware for the Perc 6/i is 6.3.3., can you verify the version it is at. The 8.2 you listed I believe is the driver version.

Chris Hawk

Dell | Social Outreach Services - Enterprise
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mbenella
1 Copper

RE: Battery Replacement T610

Yes, sorry looking in the SErverManager Admin web page page remotely the numbers where very confused.

This is correct

Firmware/Driver Information for Controller PERC 6/i Integrated

Firmware Version;6.2.0-0013
Driver Version;4.05.01.64
Storport Driver Version;6.1.7601.18386

Massimo

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RE: Battery Replacement T610

Run the update I listed and see if that resolves the issue. 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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