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Can't find any SSD on Poweredge R710
Good Evening,
Today I had a problem with my Poweredge R710 Server, I have 4 Kingstone SSD with a total size of 1,8TB (450 GB for each), and the Server Boot Mode Is BIOS.
The server is looping on F1 Strike Boot F2 System Service Screen (it can't find any bootable media to boot from)
when I burned an ESXI 7.0 I didn't found anything to install on, just My Sandisk Media flash
here is some photo of my case.
Thanks so much for your Time
DELL-Joey C
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June 3rd, 2020 18:00
Hello.
This error may occur when the OS installation image does not have the RAID controller's driver. Can you download the Dell customized image in our support site and try to install. Also, please make sure that the system's firmware are up to date.
For reference: https://dell.to/3eOmoY6
https://dell.to/3eOAPeM
Ahmedserag
6 Posts
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June 4th, 2020 01:00
That all happened after power off the server
Ahmedserag
6 Posts
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June 4th, 2020 01:00
after downloading and installing the iso file as video, the same here. can't found any media driver in installation step Note:- the server was working properly till yesterday
DELL-Joey C
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June 4th, 2020 02:00
Hi,
What version of ESXi did you manage to download?
Could you access to the RAID controller BIOS to check if the drives are configured.
Ahmedserag
6 Posts
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June 6th, 2020 15:00
Hello Dell-joy
I downloaded the 6.7 Dell-Version and retry to install it again and the same happened \
but I did a hardware diagnostic to check the Health of SSD and all test have passed
and finally, I try to check the configuration of RAID and found there is no virtual Desk
DELL-Stefan R
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June 8th, 2020 02:00
Hi Ahmedserag,
so, it looks like the controller forgot the virtual disk. That's weird.
Do you see the physical disks within the PERC menu?
Which PERC do you utilize in this system?
Thanks,
Stefan