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Dell C6220 / LSI 9265-8i / ST900105SS - Hard drives not bein
Team,
I have a Dell Server Chassis C6220 and I'm using a LSI MegaRaid SAS 9265-8I raid card. The hard drives I’m using are ST900105SS
The Raid card is being detected in the BIOS but when I go in to the WEB BIOS none of the hard drives are seen. The drives are in the correct slots and they go green when the correct server is powered up. I have also checked all the cabling and they are correct and tight.
Items I have tried:
--4 different LSI 9265-8I raid cards and 4 different server NODEs with the same results
--different C6220 NODE slots and even a second Dell C62220 chassis all together.
-- tried various hard drives as well
I called Dell support to pay for support but they claim this was a “custom server configuration” and they don’t have anyone who could assist.
Thank you for your help in advance.
Matt
DELL-Daniel My
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December 19th, 2018 10:00
Hello
If support advised you that it is a custom solution then it is not a C6220. It is likely one of our Data Center Solutions systems. DCS systems are based on Cloud systems like the C6220, but they are built specifically for a customer. They may be identical to the cloud model they are based on, may have custom hardware, or may have custom BIOS/firmware.
If you purchase a DCS system second hand then I suggest you use the system as-is. I would not try to update BIOS, firmware, or try to change any of the hardware.
The 9265 on the C6220 uses what appears to be a proprietary SAS cable. The connectors are likely industry standard, but it is broken out from two connectors to multiple connectors. I have two different cables listed, one is for a 1U and the other is for a 2U.
85C6Y - 1U
X4D23 - 2U
I'm not sure what webserver you are referring. I'm assuming you are talking about the BMC web server. I am not sure the drives will show in that interface. You will likely need to boot into the controller BIOS to view or configure the drives. I have the controller BIOS listed as CTL H to enter.
We do not have documentation, drivers, or downloads available for DCS systems.
Thanks
msmith13
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December 20th, 2018 08:00
It's a C6220 chassis and a 1U node for the system.
we then purchased the LSI 9265-8i card and hard drives ST900105SS
We did purchase it second hand and we have not upgraded the bios.
The 4 raid cards i purchased all came with the 85C6Y cable and I've made the connections per the C6220 guide.
The WebBios I was mentioning is the CTL - H option to configure raid. It's called a WebBIOS and it's the interface for the LSI card to configure raid.
Would anything be needed in the dell c6220 bios to make the drives visible?
I don't think it's a hardware issue as I have the same issue with 2 chassis / 4 1U nodes for the C6220 and 4 different raid cards.
I don't believe this is a custom system, I'm not sure why the service tag is coming up as such. It's just a regular 1U node.
msmith13
4 Posts
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December 20th, 2018 10:00
Daniel Mysinger
I also took out the raid card and I still do not see any of the drives in the bay. Should I see the SAS hard drives in the bios or when I boot an operating system (ex: ESXI) ? At this time I do not so I don't believe the raid card or the cable is the issue.
eddy1984
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August 19th, 2020 10:00
Hi, were you able to fix the problem?
I would like to buy the same c6220(used) server with the Dell LSI2008 or Dell LSI-9265-8i controller board, but I read your post and stopped by the purchase.
Could you please give me your feedback?
thank you very much
Eddy