smerdyakov
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Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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I am seeing the following statement in the  EVENT LOG of my dell  PowerEdge R710  twice this week at the same time  of the day 

 Reset to device,\Device\RaidPort 0 was issued

Command timeout on physical disk: Physical Disk 0:0:0 Controller 0, Connector 0

Today there is another Error
unexpected sense,SCSI sense data:Sense Key:3 Sense Code:11 Sense Qualifier:0:Physical Disk 0:0:0 Controller 0,Connector 0

Dell OMSA shows everything is okay hardware wise. how can i make sure everything is fine

Regards 

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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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The drive had failed from the Virtual Disk. If the controller and everything is out of date causing timeouts, then the drive may not have failed due to a hardware fault in itself, but instead may have been caused by a communication failure. If we update the server and then successfully rebuild the drive then we know the drive itself wasn't the issue.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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Smerdyakov,

Normally the timeout is only seen when the raid controller is really far out of date. I would make sure to update the server, and controller, up to current to see if the error is resolved. 

FYI, if the BIOS and iDrac are several updates back then you will need to walk the updates up to current, or you can cause issues with the motherboard.

Let me know how it goes.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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smerdyakov
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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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HI CHRIS

we have around 4 servers and each server has same configuration and  all the firmware were out of date. 

I received the below error this morning

DEVICE FAILED, PHYSICAL DISK 0:0:0 CONTROLLER 0, CONNECTOR 0 

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smerdyakov
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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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Can u provide me links on how and what to update in my controller and firmware. 

Do we need to  update from bios or through dell openmanager 

Regards

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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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What are the current versions you have for BIOS, iDrac, as well as Raid Controller? I need to know because if it is really far back on BIOS and iDrac we will need to address it differently.

Let me know.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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smerdyakov
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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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BIOS VERSION : 6.0.7 

IDRAC6 :1.80.00(BUILD17)

LIFECYCLE CONTROLLER :1.5.1.57 

FIRMWARE VERSION : 6.30.0-0001 

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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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Thank you. 

Walk the BIOS up by going to 6.2.3

Then iDrac 1.9.7

The BIOS 6.4.0

Then iDrac 2.80

Then finish those with iDrac 2.90

After that then update the Raid controller with this update  6.3.3-0002

Let me know if these updates resolve the timeout issue.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

smerdyakov
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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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Sure 

Also,  we have a disk failed error  before two weeks 

 DEVICE FAILED, PHYSICAL DISK 0:0:0 CONTROLLER 0, CONNECTOR 0 

by updating the devices will solve the failure issues or do we need to consider that our disk is failed?

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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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The drive had failed from the Virtual Disk. If the controller and everything is out of date causing timeouts, then the drive may not have failed due to a hardware fault in itself, but instead may have been caused by a communication failure. If we update the server and then successfully rebuild the drive then we know the drive itself wasn't the issue.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Rehnet
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RE: Dell Hardware Event ID 129 ,2405,2905 on power edge R710 ?

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Hi Chris:

can I just update to the latest :

 

Item:              Current:          Available

Bios                2.3.3                2.6.0

iDrac              1.57.57           1.66.65

LifeCycle        1.4.2.12          2.63.60.62

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