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November 8th, 2018 07:00

Dell PowerEdge R720 Seagate Firmware Update failure

OS: Windows Server 2008 R2 x64

The OSMA "Physical Disk Firmware Version Report for PERC H710 Mini" indicates the drives need a firmware update from 0008 to ES66:

Name/Firmware Version/Latest Available Firmware Version  

0:1:0/0008/ES66
0:1:1/0008/ES66
0:1:3/0008/ES66
0:1:5/0008/ES66
0:1:7/0008/ES66

I attempted to download the Windows DUP from the following sites with the same failure "This Update Package is not compatible with your system configuration":

1. SAS-Drive_Firmware_0KC00_WN32_ES65_A06.exe from  https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=0KC00&osCode=WS8R2&productCode=poweredge-r720
2. SAS-Drive_Firmware_52PY8_WN32_ES66_A07.exe from https://www.dell.com/support/home/gr/el/grbsdt1/drivers/driversdetails?driverid=52py8 (NOTE: This is for system OEMR R220)
3. SAS-Drive_Firmware_V38WK_WN32_ES68_A07.exe from https://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=V38WK&osCode=WS8R2&productCode=poweredge-r720

Can any one help identify the problem and how to resolve?

Thanks,
Paul

5 Practitioner

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274.2K Posts

November 12th, 2018 07:00

Hi Paul,

You might have better luck with the Nautilus update utility: https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=TWD2H&osCode=WS8R2&productCode=poweredge-r720 which should contain the latest firmware for your drives. Let us know if you still see issues.

Thanks,

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