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IservDave

2 Posts

263

July 25th, 2020 15:00

Diagnostics after raid failure

Server is a PowerEdge R720xd - out of warranty.

This morning the server went offline and would not boot to windows. We were able to do a raid firmware update which allowed it to boot to Windows. The server is now up and running.

We are concerned that the RAID and/or the drives are failing and we wanted to have Dell check it out to make sure everything is functioning properly. I was directed here by Dell Support.

Any suggestions on what we should run or check to make sure there is nothing wrong with the hardware?

IservDave

2 Posts

July 26th, 2020 20:00

The server boots up but is continually shutting down.  

We have updated the BIOS and iDRAC.  We replaced the PERC H710P Raid Controller. That's the only hardware change so far.   we updated the firmware on the new controller and g etting the same problem. Both RAID Virtual Disks keep dropping.
 
RAID Logs
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:30 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:29 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:28 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:27 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:26 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 OEM software event.
Sun Jul 26 2020 22:32:25 An OS graceful shut-down occurred.
Sun Jul 26 2020 22:24:01 OEM software event.
Sun Jul 26 2020 22:24:01 C: boot completed.
Sun Jul 26 2020 13:42:57 OEM software event.
Sun Jul 26 2020 13:42:57 An OS graceful shut-down occurred.
Sun Jul 26 2020 13:39:57 OEM software event.
Sun Jul 26 2020 13:39:57 C: boot completed.
 
Any suggestions on what to try next?

DELL-Young E

Moderator

 • 

3.6K Posts

July 26th, 2020 21:00

HI,

 

you need to look at the OS even log when "An OS graceful shut-down occurred." was created since "An OS graceful shut-down occurred." this means a normal shut-down by the OS shut down command. Hope this helps and have a good week.

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