Several 1950 and 2950 servers give on display E1211 ROMB battery failures. These new servers were offline for several months.
When I start-up the server is showing “The battery hardware is missing or malfunctioning, or the battery is unplugged. If you continue to boot the system, the battery-backed cache will not function. Please contact technical support for assistance.”
I left the server on for several days but the error doesn’t disappear. When I switch the battery from another server this server is ok but the other fails. Seems to me battery doesn’t recharge anymore.
Is there another solution because now it seems the spare servers have to stay online.
I followed the above procedure but still get the same error message. Could the problem be beyond the RAID battery - like a defective charging system?
It could be a charging system problem but, if you have the latest FW, where there have been some fixes on that area, it should not.
You can power on the system and let the battery charge when the system is on. With a PERC 5 you will need to reboot in order to see if the battery has charged, PERC 5 just look for the battery at boot and it never check back on it. With PERC 6, power up, and when the battery is good to use, the controller will pick it up.
30 min or 1 hr should be enough for the battery to charge, if the battery is still good. There is a possibility your battery is bad and it does not hold the charge, you will need a new one.
Also make sure you have the latest system BIOS. The BIOS is responsible for checking on the battery and show the E1211 error on the small LED panel on the front of the system.
I just replaced with a new battery purchased from Dell. It has charged for 20+ hours and I am still having the problem. I have PERC 5/i Integrated 5.0.1-0030. What is my next step? I'm a software guy, not a hardware guy so any even apparently minor details would be appreciated.
The battery is only part of the grander system that could affect its status. The battery is connected to the riser card, and the battery's charge/state is managed by the controller. So, if you are having battery charge issues, it could be the riser card (either the battery connector/circuitry) or the controller that is at fault.
First, make sure your BIOS, ESM/BMC, and RAID firmware (drivers first) are up to date. That will ensure that the hardware is operating at its most efficient. If it still doesn't charge, you should look at replacing the riser first, then the controller.
If you have any questions - post details specific to your machine and problem, as no two problems are just alike.