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jamesraay
1 Nickel

Fatal Error: Controller Kernel self test failed.

Can you help me with this? This is the bootup screen sequence.  Thank you very much in advance. If this is just a BIOS or Firmware issue can you provide a links to the downloadable firmware. Mind you I am unable to boot to any OS other than from the floppy. 

PowerEdge 2400/600

    Embedded Server Management Firmware revision 5021

    System Backplane firmware revision 5.24

!!*****Firmware is out of date, please update...*****

Dell PowerEdge Expandable RAID Controller 2/Si, BIOS v2.1-3 Build 2939

(c) Adaptec etc........

Waiting for Array Controller #0 to start.....

Fatal Error: Controller Kernel self test failed.

       <<Press any key to continue>>

Array Controller not started

Controller POST command failed

<<press any key to continue>>

BIOS Not Installed!

Adaptec AIC-7880 SCSI BIOS v2.01.05 DELL 002

(c) 1998 Adaptec etc......

<<<Press <Crtl><A> for SCSISelect (TM) Utility>>>

     SCSI ID:5    NEC    CDROM

      SCSIID:6     ARCHIVE     PYTHON 06408xxx

 

Starting Windows 98 from floppy......

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12 Replies
jamesraay
1 Nickel

Re: Fatal Error: Controller Kernel self test failed.

PS, I was able to succesfully update flash image using the Dell PERC 2/Si Firmware Adaptec Flash utility V2.7-1 B3560. Verified it too. Flash Image file build 3571. So why will it not work?
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jamesraay
1 Nickel

Re: Fatal Error: Controller Kernel self test failed.

I was also able to just update the ESM firmware sucessfully. But still get the same error.
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DELL-Mark A
4 Ruthenium

Re: Fatal Error: Controller Kernel self test failed.

Hi,

This problem could be a hardware failure (hard drive, backplane or cable) or it is possible the Service Tag Number is not readable in the System BIOS.

Can you see the logical drive(s) using FDISK.exe? If so, the hardware is probably ok.

Later versions of the Perc firmware require the Service Tag Number be entered properly in the System BIOS

Directions for entering a Service Tag Number:

1. Create the Asset Tag utility diskette from:
ftp://ftp.us.dell.com/utility/assetA00.exe
2. After making the diskette, perform a safe reboot to the diskette created in step #1.
3. After booting to the diskette, enter the following command (substitute the actual 5-7 digit system Service Tag for the X's); asset /s XXXXXXX
4. Once this action has completed, the system can be rebooted.

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jamesraay
1 Nickel

Re: Fatal Error: Controller Kernel self test failed.

I was not able to see the drives in fdisk. I hit <Control><A> and went into the RAID controllers setup and it came up. But if I tried to select Configure Container or any one of the other two selections I got an error saying Controller not responding. I went into System Setup (BIOS) and set the on board controller to SCSI instead of RAID and that worked. I can see all three drives. I Partitioned drive 0 and installed Windows 2000 Server on it. Then partitioned and formated the other two drive. So the drives are good as well as the backplane. Is the RAID controller separate from the SCSI controller?
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DELL-Mark A
4 Ruthenium

Re: Fatal Error: Controller Kernel self test failed.

Hi,

Yes, the raid controller is a separate device, embedded on the motherboard. The only replacable parts are the Raid enabler key and the Raid Dimm. I would recommend removing, inspecting and reseating these 2 components to ensure a good positive connection.

Did you check the System BIOS to ensure the Service Tag Number is entered? The raid controller will not work if the Service Tag Number is missing or corrupt.

Thanks 

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jamesraay
1 Nickel

Re: Fatal Error: Controller Kernel self test failed.

Sorry, yes it is. 621H20B. Located in the lower right hand corner of page 1 of 2 along with the system specs.  

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jamesraay
1 Nickel

Re: Fatal Error: Controller Kernel self test failed.

By the way, Thank you so much for all your help. I'll re-seat those components tonight. This server was given to me by a client that does not wish to invest any more money into it since they have brand new Dell rackmount servers now. So I have a new toy to play with.
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sburich
1 Copper

Re: Fatal Error: Controller Kernel self test failed.

Did this ever get solved,  I have the exact same error.  I updated all the bios and all the ESM firmware, as well as the 2/si controller firm ware and it won't go away... HELP!!
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Dell-Jason M.
1 Nickel

Re: Fatal Error: Controller Kernel self test failed.

sburich,

If you tried the steps previously offered and they did not resolve it, try pulling the hard drives and see if the message goes away.  You might have a hard drive hanging the bus.

 

Jason

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