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lachlandehaas
1 Copper

H710P controller state degraded, but pdisks and vdisks are OK

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Hi, I have several PowerEdge R720 servers with PERC H710P and H710P Mini (embedded) controllers that are having issues. According to omreport, the controller is in a non-critical status and a degraded status:

Controller
ID : 1
Status : Non-Critical
Name : PERC H710P Adapter
Slot ID : PCI Slot 2
State : Degraded
Firmware Version : 21.3.0-0009
Minimum Required Firmware Version : 21.3.1-0001
Driver Version : 06.806.08.00-rh3
Minimum Required Driver Version : Not Applicable
Storport Driver Version : Not Applicable
Minimum Required Storport Driver Version : Not Applicable
Number of Connectors : 2
Rebuild Rate : 30%
BGI Rate : 30%
Check Consistency Rate : 30%
Reconstruct Rate : 30%
Alarm State : Not Applicable
Cluster Mode : Not Applicable
SCSI Initiator ID : Not Applicable
Cache Memory Size : 1024 MB
Patrol Read Mode : Auto
Patrol Read State : Stopped
Patrol Read Rate : 30%
Patrol Read Iterations : 42
Abort Check Consistency on Error : Disabled
Allow Revertible Hot Spare and Replace Member : Enabled
Load Balance : Not Applicable
Auto Replace Member on Predictive Failure : Disabled
Redundant Path view : Not Applicable
CacheCade Capable : Yes
Persistent Hot Spare : Disabled
Encryption Capable : Yes
Encryption Key Present : No
Encryption Mode : None
Preserved Cache : Not Applicable
Spin Down Unconfigured Drives : Disabled
Spin Down Hot Spares : Disabled
Spin Down Configured Drives : Disabled
Automatic Disk Power Saving (Idle C) : Disabled
Start Time (HH:MM) : Not Applicable
Time Interval for Spin Up (in Hours) : Not Applicable

Vdisk is OK:

Controller PERC H710P Adapter (Slot 2)
ID : 0
Status : Ok
Name : Virtual Disk 0
State : Ready
Hot Spare Policy violated : Not Assigned
Encrypted : No
Layout : RAID-5
Size : 3,350.25 GB (3597303545856 bytes)
T10 Protection Information Status : No
Associated Fluid Cache State : Not Applicable
Device Name : /dev/sdc
Bus Protocol : SAS
Media : HDD
Read Policy : Adaptive Read Ahead
Write Policy : Write Back
Cache Policy : Not Applicable
Stripe Element Size : 64 KB
Disk Cache Policy : Disabled

And so are the physical disks (output truncated, there are a lot of disks!):

ID : 0:2:7
Status : Ok
Name : Physical Disk 0:2:7
State : Ready
Power Status : Spun Up
Bus Protocol : SAS
Media : HDD
Part of Cache Pool : Not Applicable
Remaining Rated Write Endurance : Not Applicable
Failure Predicted : No
Revision : LS0A
Driver Version : Not Applicable
Model Number : Not Applicable
T10 PI Capable : No
Certified : Yes
Encryption Capable : No
Encrypted : Not Applicable
Progress : Not Applicable
Mirror Set ID : Not Applicable
Capacity : 558.38 GB (599550590976 bytes)
Used RAID Disk Space : 558.38 GB (599550590976 bytes)
Available RAID Disk Space : 0.00 GB (0 bytes)
Hot Spare : Dedicated
Vendor ID : DELL(tm)
Product ID : ST600MM0006
Serial No. : S0M4EMF4
Part Number : CN07YX587262251B0119A02
Negotiated Speed : 6.00 Gbps
Capable Speed : 6.00 Gbps
PCIe Negotiated Link Width : Not Applicable
PCIe Maximum Link Width : Not Applicable
Sector Size : 512B
Device Write Cache : Not Applicable
Manufacture Day : 03
Manufacture Week : 02
Manufacture Year : 2015
SAS Address : 5000C5007F103929
Form Factor : Not Available
Sub Vendor : Not Available

I had found a previous thread that suggested updating the firmware, but I cannot find a newer firmware version for the controllers (embedded or additional).

If it makes a difference, all servers are running RHEL 6.6 (Santiago)

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Moderator
Moderator

RE: H710P controller state degraded, but pdisks and vdisks are OK

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Lachlandehaas,

I believe you are correct in assuming the issue is caused by the firmware being out of date. The firmware actually is a couple updates behind. You can find the current version of the update here. Update the fw on the controller and let me know if the VD shows ONLINE afterwards.

Let me know what you see

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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4 Replies
Moderator
Moderator

RE: H710P controller state degraded, but pdisks and vdisks are OK

Jump to solution

Lachlandehaas,

I believe you are correct in assuming the issue is caused by the firmware being out of date. The firmware actually is a couple updates behind. You can find the current version of the update here. Update the fw on the controller and let me know if the VD shows ONLINE afterwards.

Let me know what you see

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

View solution in original post

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lachlandehaas
1 Copper

RE: H710P controller state degraded, but pdisks and vdisks are OK

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Hi Chris,

Thanks for that, I'll schedule some downtime for one of the servers and try it out. I did try to find a newer firmware version, but couldn't - is there an easy way to always find the latest firmware version?

Thanks

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lachlandehaas
1 Copper

RE: H710P controller state degraded, but pdisks and vdisks are OK

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I've downloaded the firmware for the controller, as well as for the embedded controller, and installed both. Controller 1 (PERC H710P Adapter) is now showing status as 'Ok' and the state is 'Ready', but controller 0 (PERC H710P Mini) still has a state of 'Degraded' and status is 'Non-Critical', but it does show the new firmware in omreport storage controller:

Controller

ID                                : 0

Status                            : Non-Critical

Name                              : PERC H710P Mini

Slot ID                           : Embedded

State                             : Degraded

Firmware Version                  : 21.3.0-0009

Is there an even newer version of the firmware for the embedded controller I should be looking for?

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lachlandehaas
1 Copper

RE: H710P controller state degraded, but pdisks and vdisks are OK

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I've actually found a new firmware for the embedded controller, which has fixed that issue.

Now remains the issue of how do I find the latest firmware version, without having to resort to trial and error guessing the new firmware version number? (Which is how I found the new firmware for the embedded controller!)

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