PDR1001 Fault detected on Drive 0 in Disk Drive Bay 1

So i know this is normally the solution, Replace the Drive with PDR1001 Fault, but I have the R420, It states the same fault on several PNY SSD 2.5 drives. Is this just a configuration error?

Hi, can you please give us the part number for the PNY SSD 2.5 ?

Good day!

Hi,

I seem to have the same issue as stated above. The SSDs are brand new, and it triggers the PDR1001 error on 3 different servers, with 6 different disks.

The part number for this specific disk is as follow : SSD7CS900-120-PB

Note that in my case, I have several R620 (with a PERC H710p 1GB NV controller).

Regards.

Hello Arzaroth,

I'm sorry to see you are getting a PDR1001 drive error on your new SSD drives.  You have done some good troubleshooting testing in different servers appears to show the issue follows the drives. 

Have you try different slots?

Are these Dell drives? If so can you give me the DP/N number from the drive label?

I'd recommend to make sure your firmware is up to date for your testing.

BIOS -2.9.0

iDRAC -2.65.65.65

H710P -21.3.5-0002

Firmware : https://dell.to/3w21qxn

It is looking like a compatibility issue. Dell has not validated this drive on our servers.

I noticed we do sell a 1TB drive of this type and it appears to be for a client system:

United States > Products For Home > Accessories > Storage, Drives & Media > Hard Drives - Internal > Solid State Disk Drives > SATA SSD Drives > PNY CS900 - Solid state drive - 1 TB - internal - 2.5-inch - SATA 6Gb/s

https://dell.to/3vVNmoY

I am including some 120G SSD drives we have validated for the R620 you may want to consider:

Pn.394XT -SSD, 120GB, SATA, 2.5 inch, Height 15mm, Read Intensive, Intel, (I-DV, Enterprise Class)

Pn.KX83R  -SSD, 120 GB, SATA3, 2.5 inch, Intel Haileyville

Pn.NCKH1  -SSD, 120GB, SATA, 2.5 inch, Height 7mm, Samsung, (SM843T)

Please let me know how it goes.

Hi,

Even after firmware updates (I did all proposed lifecycle updates, just to be sure) the error remains. Swapping slots does not help sadly.

It does indeed look like a compatibility issue, but I'll live with it. On other machines, the MZ-77E1T0B and CT120BX500SSD1 are working well.

Thank you for the assist regardless.

Hi I've just put two ADATA 240gb ssd's in my R720 in bay 0 and bay 1 and get the fault??. Can I not use these drives in my server ??.

The Perc H710P seems to see them ok in a raid 1? and windows has installed ok it's just the orange lights + the fault message. 

Davea70,

In order to tell for certain I would need the specific part number for the drive, would you be able to provide that so I can verify compatibility? If they do happen to be compatible, then we may need to consider updating the server and controller to see if that helps.

Let me know.

Hi, I have the same problem on two PowerEdge R720 servers. I recently replaced both servers from HDD to SSD. SSD in raid0.
SSD information
Manufacturer ATA
Product ID Apacer AS350 25
Revision AP613PE0

How should I be in this difficult situation?
What do I have to do?

What information do you need?
P.S. Thank you for your reply.

The specific part number shown on the physical drive itself, or a photo of the label on the drive itself. 

Thanks.

RAndriy,

Based on the details you provided I am not seeing that drive listed as supported, but to be certain would you provide the specific part number listed on the drive itself, and I can verify if it is or isn't. If it isn't listed, it doesn't mean it won't work, just that we don't test with that drive, so we can't ensure it will or won't work, it would be based on trial and error. 

Let me know if this helps.

Hi @RAndriy,

As Charles R previously mentioned in the post, we cannot guarantee a non-dell would work as they are not validated on Dell PE servers.