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MaduraSon
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PowerEdge 420 Disk 'Non Critical'

I'm new to dell servers.

We have amber lights on 2 drivers (2TB each) on our poweredge T420 server.

Is it possible to use Life Cycle Controller during boot to replace these 2 faulty drivers because in Open Manage some information doesn't come up. Can't see the disk information & can't figure out why . We have the latest drivers for H710 & Dell Certified Drives

Our Disk configuration is: RAID-5

OS: Windows Server 2012 R2

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13 Replies
Moderator
Moderator

RE: PowerEdge 420 Disk 'Non Critical'

Madurason,

If you go to the Add/Remove Programs section and locate OpenManage Server Administrator then go to Change and then verify that the Storage element is installed. That should then allow you to see the controller and drives, after restarting OMSA.

After that we need to verify the actual states of the drives, as well as if they are showing as Predicted Failure, as there are different processes for different failures. 

Let me know what you find.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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MaduraSon
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RE: PowerEdge 420 Disk 'Non Critical'

Hi Chris,


Thanks for reaching out.

The Storage element is already installed.

In the Alert Logs it's mentioned as "Predictive failure reported for Physical Disk ..." for two disks.

I've also inserted two captures as well below. In the last image when i click on the "Physical Disks" it comes to an empty page

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MaduraSon
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RE: PowerEdge 420 Disk 'Non Critical'

Any update on this?

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Moderator
Moderator

RE: PowerEdge 420 Disk 'Non Critical'

Thank you. If you click on the H710, is is currently up to date on firmware, showing any updates needed? If so then lets update the controller to start. The reason being is that we need to see if either of the Physical Disks are offline and Predicted Failure. There is a specific procedure for each is why we need to know.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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MaduraSon
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RE: PowerEdge 420 Disk 'Non Critical'

It doesn't show as update needed. I think it's the latest driver. we use win 2012 r2

Firmware Version 21.3.4-0001
Driver Version 6.805.03.00
Storport Driver Version 6.3.9600.17383
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MaduraSon
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RE: PowerEdge 420 Disk 'Non Critical'

Is there any other troubleshooting methods that i can perform to correct the OM issue?

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Moderator
Moderator

RE: PowerEdge 420 Disk 'Non Critical'

Could you confirm if there is another Virtual Disk installed on the server or not. If not then we have two Predicted Failures on two drives in the same Virtual Disk.

Let me know.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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MaduraSon
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RE: PowerEdge 420 Disk 'Non Critical'

Hi Chris,

Sorry for the delay in reply.

There are 2 Virtual Disks.

Virtual DIsk 0 & Virtual DIsk 1

Can browse into VD 0 like in below snapshot but not to VD1.

Also this is what the Alert Log says

  • Predictive failure reported for Physical Disk 0:1:5
  • Predictive failure reported for Physical Disk 0:1:6

So the problem seems to lie in VD1. Am i correct?

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MaduraSon
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RE: PowerEdge 420 Disk 'Non Critical'

Hello Chris


Any update about this?

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