PowerEdge T20 server - hard disk error

I would appreciate if anyone can help me regarding this issue. Thanks.

Vijay11,

Did anything occur prior to seeing this, such as any updates or hardware changes?

Also, how was the server configured, such as raid configration and controller being used?

Let me know.

Hi Chris,

Thank you for your response. There were no changes on the system after the initial purchase. It just started causing this problem since yesterday morning. I think it is RAID configuration. Let me know if you want me to go to BIOS settings and take any screen shot to share with you.

Thanks,

Vijay.

If you could would you do a screenshot of the controller, both the Physical Disks page and the Virtual Disk page. Also, would you clear the hardware log and rerun the diagnostics, as the error you listed previously is due to it seeing the error in the log, not due to current issue.

Hi Chris,

I might need more help here. Could you help me how to reach to the controller setting to take the pictures of the Physical Disks and the Virtual Disk page. How would I clear the hardware log? Any steps would really help. Appreciate that.

Thanks,

Vijay.

Hi Chris,

I cleared the system log and ran the diagnostics again. When I initiated the diagnostics, it promoted saying "No hard disk found. Would you want to continue the test" and I clicked Yes. It went through the diagnostics and I am attaching the screen shot after that.

To get the screen shot of the disk pages, I didn't understand S130 prompt to hit ctrl+R...sorry. What is S130 prompt? When I start my computer, I hit F12 to go to diagnostics settings. Do I hit anything else to go to S130 prompt? Please advise.

Thanks,
Vijay.

You would proceed past where you're hitting the F12, as seen below.

Hi Chris,

Once I go past F12, it is just the diagnostics screen and doing ctrl+R doesn't do anything. Doing ctrl+R any other scenario would just take me to "No boot device" error message. Attached are both the screen shots. I am sure I am missing something obvious and my apologies for that.

Thanks,

Vijay.

Hi Chris,

Can you please help me with next instructions to reach the S130 screen as you mentioned. Appreciate your help.

Thanks,
Vijay.

If you access the BIOS, what are you seeing under SATA Operation?

Hi,

Could you please edit covering your service tag on your last photo, it's containing your private info.

Can you do a screenshot on the in the BIOS, System Configuration, Drives. 

Hi Chris,

Attached are some of the screen shots of the BIOS settings. Let me know if you want me to go to any particular setting to take more screen shots.

Thank you very much for your patience in helping me out.

Thanks,
Vijay.

Hi Joey,

Thanks for letting me know about the previous screen shots. I have deleted them. Hope, it's not out to the public. Here is the screen shots of the drives setting under system configuration.

Thanks,
Vijay.

Hi,

Could you open the server to check the drive cabling? Can you make sure if the cables are properly seated, better if you can remove and connect the drive cable, and the power cable to the drive too. 

Could you private message us the server service tag, either to me and Chris; the case owner.