Poweredge R510_PERC H700 Integrated storage controller driver issues

Is there any chance you could share some images of what you're seeing? I ask because the driver version I see on the page is 12.10.7-0001. It might also be helpful if you could link to the update you're using.

https://dell.to/2XBqg8T

Hi there 

OMReport info as follows;

Name : PERC H700 Integrated
Slot ID : PCI Slot 4
State : Degraded
Firmware Version : 12.10.7-0001
Latest Available Firmware Version : Not Applicable
Driver Version : 4.05.01.64
Minimum Required Driver Version : 4.31.01.32

Took some doing to get server admin working. Current working version in place - (64bit) version 7.4.0 

PERC Drivers TESTED

https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverid=9fvj2&oscode=ws8r2&productcode=poweredge-r510

Also

https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverid=w7x7h&oscode=ws8r2&productcode=poweredge-r510

Firmware running latest version from Downloads site. 

Latest driver on Dell site when searching by serial number > perc h700 integrated is: v.4.31.1.64, A02  (second link) 

Thanks

Donna

Hi Donna,

Perform the following steps to update the Windows driver for the RAID controller already installed on your system.

NOTE: It is important that you idle your system before you update the driver.

1. Press Start > Control Panel > System.
   The System Properties screen displays.
2. Click on the Hardware tab.
3. Click on the Device Manager and the Device Manager screen displays.
4. Click on SCSI and RAID Controllers.
5. Double-click on the RAID controller for which you want to update the driver.
6. Click on the Driver tab and click on Update Driver.
   The screen for the Upgrade Device Driver Wizard displays.
7. Insert the appropriate driver diskette or USB key.
   NOTE: driver files can also be copied to the hard drive.
8. Click Next.
9. Follow the steps in the Wizard to browse for new driver.
10. Select the driver.
11. Click Next and continue the installation steps in the Wizard.
12. Click Finish to exit the wizard and reboot the system for the changes to take effect.

Best regards

Stefan

Nope,

just check that the system does not run any read or write-intensive tasks on the drives.

Tbh, I never heard that it will harm the installation of the driver, as the installation is a writing task

Just go ahead and install like described, this should do it.

Cheers
Stefan

Thanks Stefan 

I think Ive tried this but will do it again with the version flagged in omreport. 

The server really just handles backups which run in the evening, so bar closing open apps...anything else specific i need to focus on to idle the system?

Thanks

Donna

Yes - if pointing to the latest download when updating via device manager it shows its up to date. 

Server admin shows the same version in place within device manager (older one) and a newer minimum version number thats required. This newer version is the one I downloaded from Dell and placed on the machine. It seems to be quite difficult to get older versions from the downloads site, for example, to test a driver in the middle...so newer than the currently installed 4.05 but older than the latest available on the website of _4.31.1.64_A02...Is it possible to find the min version flagged below?

Driver Version : 4.05.01.64
Minimum Required Driver Version : 4.31.01.32

Thanks

Donna

I found it on our downloads page https://dell.to/2BAyUfx (https://dell.to/3eAgaex)

Sometimes we also have older versions online, in order to downgrade. For this PERC it's not. I have to say, that this PERC is already old, so we keep the latest working drivers online and delete the prior versions. 

Hi Stefan 

Slightly diff options....I dont have SCSI and RAID controllers in device manager, instead I can expand storage Controllers and see my different controllers. I double clicked the PERC h700 integrated and browsed to folder on C drive which held the update from the Dell downloads site: SAS RAID_Driver_W7X7H_WN32_4.31.1.64_A02 (1)

This seems to be named as though 32bit driver but shows compatible with 64 bit system 

Thanks

Donna

Hi Donna,

so WIndows thinks the latest driver is already installed but shows an older version number.

And in OpenManage Server Admin it shows which version?

Thank you Stefan 

Appreciate all your help - I will stick with the current driver and suppress the alerts. 

Kind regards

Donna

Issues with this one too -  4.23.0.64, A01 - RAID_DRVR_WIN_R268786.EXE 

Post reboot and im sat at system recovery. I have tried this numerous times. As its an older controller and I cant get a working upgrade, should I leave the current version as is or is this going to cause big issues?

Thanks, Donna

Thanks Stefan