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Poweredge T420 - Hard Drive Reference to place order
I have PowerEdge T420, PERC H310, I have messages indicating 1 of the drives in a RAID 5 is missing/degraded as you can notice in the 2 snapshots. I am trying to find out the reference for the Disk to place an order as I would like to have the exact same disk. I called Dell, they recommanded to send an email to csmb_tsparts@dell.com,
this morning I received a strange response asking me to post here in this forum.
Thanks for your help
DELL-Chris H
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March 18th, 2020 11:00
Eliassal,
The ST500NM0011 Seagate 500GB drive is Dell part # C3YJM (500GB, 512b, Enterprise SATA, 7.2K RPM, 3.5 Inch, 64MB, Seagate, Muskie Plus).
You can contact Spare Parts (USA) at 1(800)357-3355, to check availability.
Hope this helps.
eliassal
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March 18th, 2020 12:00
So many Thanks Chris, but I am based out of France. This is syrprising to me that nor over phone nor by Email Dell France was able to provide the reference to purchase. Can I place an order with 1(800)357-3355 for France Delivery?
DELL-Chris H
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March 18th, 2020 12:00
I believe they are for US orders only. If you Private Message me the svc tag, your company name, as well as contact details, I can look at getting a quote sent to you. Now due to the time of day currently, it would be tomorrow till the quote would be sent.
DELL-Chris H
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March 19th, 2020 05:00
I heard back from French support and they are referring you to our partner here.
eliassal
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March 20th, 2020 02:00
Chris, I visited thw website, searching for "ST500NM0011" or dell part number yields nothing
I search by model/constructeur, category, I find some references which does not indicate same spec as yours, I am completely confused and not sure what to order