PowerEdge HDD/SCSI/RAID

Last reply by 03-20-2020 Unsolved
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Poweredge T420 - Hard Drive Reference to place order

I have PowerEdge T420, PERC H310, I have messages indicating 1 of the drives in a RAID 5 is missing/degraded as you can notice in the 2 snapshots. I am trying to find out the reference for the Disk to place an order as I would like to have the exact same disk. I called Dell, they recommanded to send an email to csmb_tsparts@dell.com,

this morning I received a strange response asking me to post here in this forum.

Thanks for your help

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Replies (5)
768

Eliassal,

 

The ST500NM0011 Seagate 500GB drive is Dell part # C3YJM (500GB, 512b, Enterprise SATA, 7.2K RPM, 3.5 Inch, 64MB, Seagate, Muskie Plus).

 

You can contact Spare Parts (USA) at 1(800)357-3355, to check availability.

 

Hope this helps. 

 


Chris Hawk
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Dell Technologies | Enterprise Support Services
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So many Thanks Chris, but I am based out of France. This is syrprising to me that nor over phone nor by Email Dell France was able to provide the reference to purchase. Can I place an order with 1(800)357-3355 for France Delivery?

755

I believe they are for US orders only. If you Private Message me the svc tag, your company name, as well as contact details, I can look at getting a quote sent to you. Now due to the time of day currently, it would be tomorrow till the quote would be sent. 

 

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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729

I heard back from French support and they are referring you to our partner here.


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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708

Chris, I visited thw website, searching for "ST500NM0011" or dell part number yields nothing

DDT_422.jpg

I search by model/constructeur, category, I find some references which does not indicate same spec as yours, I am completely confused and not sure what to order

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