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BBowman
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R900: Every replacement drive shows E1810 Fault error

I have an older R900 with a Perc 6/i controller with six 500gb SAS (Seagate ST9500430SS) drives configured in a RAID 5 array.  Recently Drive 0 failed so I replaced it with an identical drive.  The replacement drive showed up and after I inserted it I got the E1810 Fault error on the LCD display so I assumed that it was also defective.  I exchanged it with the seller and inserted a 2nd replacement.  Same E1810 error.  I booted into the controller utility and it showed that the drive is missing so I naturally assumed that I'm a victim of bad luck and received two faulty drives.  The vendor sent me a 3rd drive and it also shows the E1810 Fault error.

I cut my losses with that vendor and assumed they were selling junk drives so I bought a brand new drive from another vendor.  Popped the drive in, E1810 Fault error.

What is going on here?  I have never seen this behavior before.  Could the slot somehow be bad?  If so, can I keep all of my data and move the disk from slot 0 to slot 7?  I need to find a solution fast because the array is not configured with a hot spare.  Another failed disk means all of my data is gone.  Any suggestions other than wiping the config and starting over?

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Moderator
Moderator

RE: R900: Every replacement drive shows E1810 Fault error

Hello

can I keep all of my data and move the disk from slot 0 to slot 7?

The drive does not have to be put into the same slot as the old drive. Yes, you can put the replacement drive in another slot.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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BBowman
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RE: R900: Every replacement drive shows E1810 Fault error

That's good to know, thanks.  Do I have to boot into the controller BIOS to assign it to the array?

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Moderator
Moderator

RE: R900: Every replacement drive shows E1810 Fault error

Do I have to boot into the controller BIOS to assign it to the array?

A rebuild may start automatically when the drive is inserted. If a rebuild does not start automatically then you will need to assign it as a hot spare to initiate a rebuild.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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BBowman
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RE: R900: Every replacement drive shows E1810 Fault error

I moved the drive from slot 0 to slot 6 and now i'm having big problems.  it is now saying that the drive in slot 4 is faulty and now vSphere client isn't responding.  Any thoughts?

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Moderator
Moderator

RE: R900: Every replacement drive shows E1810 Fault error

I moved the drive from slot 0 to slot 6 and now i'm having big problems.  it is now saying that the drive in slot 4 is faulty

It sounds like you had another drive failure before the rebuild completed. This is a data loss scenario. If you want to try to recover the virtual disk you should review the controller/TTY log. I wouldn't do anything until that log is reviewed.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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