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aqwserf
2 Iron

[SOLVED] Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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Hello,

I bought a T320 recently, and the firmwares were very outdates (iDRAC, RAID, Network...) so I updated all firmwares and when I arrived into the iDRAC (2.63.60), I realized that the "Storage" menu displayed a "RAC0503" issue.

So after searching on the internet, I was able to find solutions (link1) , but I haven't been able to correct that.

After many tests (downgrading, resetting...), I was able to see a correct "Storage" menu with downgrading iDRAC to 2.30.30. If I upgrade to 2.40.40, the issue appends again.

Here are the following firmwares:

Screenshot from 2019-11-30 19-00-10.png

Do I have to downgrade the PERC firmware ? Anyway, I'd like to upgrade to the more recent iDRAC firmware (2.63.60.62) without any "RAC0503" errors, even if everythings works fine (I can see and create RAID without problems with Ctrl-R menu), so it seems like a iDRAC issue.

Thank you !

 
 

 

 

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Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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Every time I've seen the issue, it affects the GUI *ONLY*. My next attempt would be to install the iSM, however, I don't know if you'll be able to install it in Proxmox or not. Are you running Proxmox bare metal, or in a VM?

#Iwork4Dell

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Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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The combination of the latest PERC and iDRAC7 firmware work together properly on my test system. Do you have any notes of what troubleshooting steps you did with the latest revisions in place? I ask because that error can be corrected, in most cases, without further firmware revision changes. Usually, we'd be looking at things like a hard reset of the iDRAC, or a power drain of the server.

#Iwork4Dell
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aqwserf
2 Iron

Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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Thank you for your answer.

I can't remember all the tests I did but here is a chronological summary as accurate as possible:

  • upgrade to 2.63.60 -> KO (RAC0503 error)c
  • tried various tricks: iDRAC soft/hard reset, clear BIOS, enter RAID (Ctrl-R +  LiceCycle) -> KO
  • downgrade to previous iDRAC up to 1.57.57 -> KO
  • deletion of the previous raid configuration -> OK 🙂
  • reupgrade up to 2.30.30 -> OK
  • upgrade to 2.40.40 -> KO
  • recreation/deletion of RAID (Ctrl-R + LifeCycle) -> KO
  • put SATA mode to Off/ATA/AHCI -> KO
  • repurpose or retire system -> KO
  • RAID card reset -> KO
  • unplugg/plug RAID card -> KO
  • unplugg, plug, iDRAC reset (webui) -> KO
  • upgrade to 2.41.40 -> KO
  • upgrade to 2.50.50 -> KO

That's what I tried.

I put the links I found from people with the same issue: link1, link2, link3, link4, link5, link6, link7.

Two other remarks:

  • even if I upgrade the iDRAC, the "iDRAC settings" gets stuck on 1.65.65
  • I'm able to see the last logs of the RAID card (creation one) on the webui

I can, of course, provide everything you need, as I would realy appreciate it if it works !

I also plan to upgrade to each version between 2.50.50 and 2.63.60 to see if something change.

Thank you.

 
 

 

 

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Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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You might consider giving this a shot:

Go ahead and update all the firmware back to the latest revisions. If the error recurs during the process, ignore it temporarily. Once all the firmware is updated, you'll want to go into the F2 menu and make sure that the option for "Collect System Inventory on Restart" is active. After you know it is active, shut the server off, remove the PERC entirely, then power up. The server should POST, gather the hardware profile, and then not really do much else. You'll want to shut back down, reinstall the card, and power back up. The hardware profile should again be collected which should bring the controller back in.

Another solution that I've seen work is the installation of the iDRAC Service Module. I don't know enough about how the service module works to even pretend to know why I've seen that work, but my guess is that since the iSM facilitates OS communication to the iDRAC, the controller may get detected through there.

Do these sound like steps you may be game to try?

#Iwork4Dell
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aqwserf
2 Iron

Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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Thank you for your quick answer !

As expected, each firwmare up to 2.63 gives me the error RAC0503. But as I wanted to test a last thing with the 2.30 (the latest that works), I noticed that downgrading to that firmware (and come from 2.63), gives me the error too ! It's like there's nothing left to understand...

Anyway, once I've managed to have a correct behavior in 2.30, I'll try your 2 propositions, which seem interesting.

As my server is in the bedroom, I can't make much noise, so I'll try tomorrow and let you know.

Thanks gain !

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aqwserf
2 Iron

Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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So, here are the results of my tests:

  • iDRAC 2.30.30 + "repurpose or retire system" -> KO
  • upgrade to 2.63.60 -> KO
  • "repurpose or retire system" -> KO
  • CSIR on, retire RAID card, poweron, lifecycle, poweroff, pull card back, poweron, lifecycle -> KO

It's starting to get extremly annoying...

It hadn't had time yet to test the iDRAC System Module on my Proxmox (which I plan to install).

Another information that may be useful: if I use the racadm command, the RAID card/configuration seems to be recognized:

 

racadm>>raid get pdisks
racadm raid get pdisks
Disk.Bay.0:Enclosure.Internal.0-1:RAID.Slot.6-1
Disk.Bay.1:Enclosure.Internal.0-1:RAID.Slot.6-1
Disk.Bay.2:Enclosure.Internal.0-1:RAID.Slot.6-1

racadm>>raid get controllers
racadm raid get controllers
RAID.Slot.6-1

racadm>>raid get controllers -o
racadm raid get controllers -o
RAID.Slot.6-1
   Status                           = Unknown                                 
   DeviceDescription                = RAID Controller in Slot 6               
   RollupStatus                     = Unknown                                 
   Name                             = PERC H710 Adapter (PCI Slot 6)          
   PciSlot                          = 6                                       
   FirmwareVersion                  = 21.3.5-0002                             
   RebuildRate                      = 30                                      
   BgiRate                          = 30                                      
   CheckConsistencyRate             = 30                                      
   ReconstructRate                  = 30                                      
   PatrolReadRate                   = 30                                      
   PatrolReadMode                   = Automatic                               
   PatrolReadState                  = Unknown                                 
   CheckConsistencyMode             = Normal                                  
   LoadBalanceSetting               = Auto                                    
   CopybackMode                     = ON                                      
   PreservedCache                   = Not Present                             
   CacheMemorySize                  = 512 MB                                  
   PersistHotspare                  = Disabled                                
   KeyID                            = null                                    
   SpindownUnconfiguredDrives       = Disabled                                
   SpindownHotspare                 = Disabled                                
   Timeintervalforspindown          = 30 (Minutes)                            
   SecurityStatus                   = Encryption Capable                      
   EncryptionMode                   = None                                    
   SasAddress                       = 0x514187704EFFE500                      
   PciDeviceId                      = 0x5b                                    
   PciSubdeviceId                   = 0x1f35                                  
   PciVendorId                      = 0x1000                                  
   PciSubvendorId                   = 0x1028                                  
   PciBus                           = 0x8                                     
   PciDevice                        = 0x0                                     
   PciFunction                      = 0x0                                     
   BusWidth                         = 4x or x4                                
   SlotLength                       = Long Length                             
   SlotType                         = PCI Express Gen3 x8                     
   MaxCapableSpeed                  = 6.0 Gb/s                                
   LearnMode                        = Not supported                           
   T10PICapability                  = Not Capable                             
   SupportRAID10UnevenSpans         = Not Supported                           
   SupportEnhancedAutoForeignImport = Supported                               
   EnhancedAutoImportForeignConfig  = Disabled                                
   SupportControllerBootMode        = Supported                               
   ControllerBootMode               = User Mode                               
   RealtimeConfigurationCapability  = Incapable                               
   bootVD                           = None                                    
   CurrentControllerMode            = Not Supported         

 

So it seems to be an iDRAC GUI issue !


 
 

 

 

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Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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Every time I've seen the issue, it affects the GUI *ONLY*. My next attempt would be to install the iSM, however, I don't know if you'll be able to install it in Proxmox or not. Are you running Proxmox bare metal, or in a VM?

#Iwork4Dell

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aqwserf
2 Iron

Re: Dell T320 + H710 + IDRAC > 2.30.30: RAC0503

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Hello,

great news today ! I managed to install iSM with help of that tutorial, and now everything works fine 🙂

Just installed v3.4.1 for Ubuntu 18.04 Bionic, which works well on my proxmox, and now, no longer RAC0503 issues. I even have the hostname, the OS, the ip addresses in Proxmox, etc... Well, work done !

Thnak you for advices.

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