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Updating HDD firmware with new drive

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I have a PowerEdge T620 that had 1 of it's 2 RAID disks start to experience errors so I replaced it with another Seagate ST3300657SS drive. The new drive came online, rebuilt, and is working but is showing the yellow exclamation which I suspect is due to the firmware being out of date. The new disk shows hardware revision 0006 where-as the old drive was using ES66.

I installed the firmware update to ES66 again hoping that it would update the new disk but it did not. How can I correct this?

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DellEMC

Re: Updating HDD firmware with new drive

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Hi, 

 

That can explain why you can have the exclamation mark on it. As the firmware is not recognizable, and may cause some conflict. You will not be able to flash Dell drive firmware if it's not Dell drive. Though, it doesn't mean you cannot use the drive, it just will tell you that, the system is detecting something "alien". 


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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DellEMC

Re: Updating HDD firmware with new drive

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Hi,

 

Is the drive from Dell? Or containing Dell PN#?

 

Would you be able to run SupportAssist log and upload it. 


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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1 Copper

Re: Updating HDD firmware with new drive

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No, it's not from Dell.

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Highlighted
DellEMC

Re: Updating HDD firmware with new drive

Jump to solution

Hi, 

 

That can explain why you can have the exclamation mark on it. As the firmware is not recognizable, and may cause some conflict. You will not be able to flash Dell drive firmware if it's not Dell drive. Though, it doesn't mean you cannot use the drive, it just will tell you that, the system is detecting something "alien". 


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

View solution in original post

Reply