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h310 and r720
I have an r720 with h310 controller. I have a MX3P7 cable plugged into the motherboard and backplane. I have tried several (DELL) drives and none of them show up in the controller bios. The server sees the card but the controller doesn't see the drives. The system recognizes when the drives are inserted/removed (i get an orange light with a warning that a drive was removed when I remove one).
I would be most grateful for any ideas on what I might be doing wrong. Thanks!
DELL-Chris H
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March 13th, 2014 11:00
Sorry for the delay Shane.
That is correct, the H310 for the R720 is the Mini mono (part number K09CJ). The HV52W looks to be the desktop version.
DELL-Chris H
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March 5th, 2014 08:00
Ntshane,
What is displayed on the top of the controller BIOS, H310 or S110? Curious if the software controller was enabled and you are looking in there. Also, from within the controller BIOS, are you hitting CTRL-N to go to the PD Mgmt screen to see the drives, or are you looking in VD Mgmt?
Let me know what you find.
ntshane
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March 10th, 2014 16:00
Chris,
It is definitely going to the H310 controller when I hit CTRL-R at bootup. Then, when I hit CTRL-N, I get 'No PD present'. I've tried two different known-good SAS drives (Dell drives, a 10k and a 15k).
-shane
DELL-Chris H
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March 11th, 2014 13:00
NTShane,
Got your IM.
Can you follow this link and then on page 101- you will find the cabling directions for the appropriate hdd setup.
http://ftp.dell.com/Manuals/Common/poweredge-r720_Owner%27s%20Manual_en-us.pdf
Verify the cabling matches and let me know.
ntshane
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March 11th, 2014 13:00
Thanks Chris,
So, the cabling looks identical. Sas cables to backplane, and converge to single head cable on motherboard. My h310 is in the pci slot, not the 'mini' version. Could this be the problem? I see some other diagrams where the cables need to be run directly to the card if you are not using the mini version (the non-pci version).
-shane
ntshane
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March 11th, 2014 14:00
Chris,
It's a HV52W Perc H310
-shane
DELL-Chris H
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March 11th, 2014 14:00
Do you have a part number for the H310 you are using?
ntshane
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March 13th, 2014 10:00
I'm starting to wonder if this doesn't work unless you are using the 'mini'/monolithic version of the card. I'm using the PCI version. I'm thinking the pci version needs to be cabled directly (not using the port on the motherboard). Can you confirm?
ntshane
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March 13th, 2014 16:00
That's what I needed to know! Thanks Chris.
-shane