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A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Dear Community,

Please help me with the following error showing in my logs after this error my Dell R730 got restarted every time.

Logs:

Tue Jul 21 2020 13:20:09 A fatal error was detected on a component at bus 0 device 3 function 2.
Tue Jul 21 2020 13:20:09 A bus fatal error was detected on a component at slot 5.

Lifecycle Log:

2020-07-21T09:51:57-0500  PCI1318  A fatal error was detected on a component at bus 0 device 3 function 2.

2020-07-21T09:51:55-0500  PCI1360  A bus fatal error was detected on a component at slot 5.

please let me know how to get to this devices or device which is causing this issue.

 

Regards,

Armaan

 

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Community Manager
Community Manager

Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hello,

same problem with the Qlogic firmware upgraded?

If so, please can you remove this card and see if problem appears again?

Thanks

Marco

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Community Manager
Community Manager

Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hi Armaan,

please can you send me the service tag of your server in private message?

I would ask you also to export logs using this procedure

https://dell.to/3jtwf8O

Thanks
Marco

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2 Bronze

Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hey,

service tag sent you in a private message and logs were exported as well but unable to understand how to attach in private message or in this reply.

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Moderator
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Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hi,

 

You can upload the logs at https://dell.to/2CHIApl; there was an instruction in the URL that Marco provided above. 


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hi,

 

The error seems to be pointing to your BCM57810 PCIe card. Could you check if you're able to update your iDRAC and BCM57810 firmware? 

 

Do you have any other network card, to check if the issue persist on the card or main board. 


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hey, Thanks for your reply

Yes i have Qlogic BCM57810 10Gig sfp network card.

 

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Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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i have updated the Qlogic BCM57810 10G card from the following link:

https://www.dell.com/support/home/en-pk/drivers/driversdetails?driverid=j9ngh

Dell Qlogic firmware DUPs for Qlogic BCM57xxx series of adapters
RESTART REQUIRED

This software bundle includes the Dell Update Package to install QLogic Firmware on the following adapters

QLogic 57810S Dual 10GE PCIe Standup SFP+/DA CNA
QLogic 57810S Dual 10GE PCIe Standup Base-T CNA
QLogic 57800S Quad Port 2, 1GB x 2, 10Gb rNDC Base-T
QLogic 57800S Quad Port 2, 1GB x 2, 10Gb rNDC SFP+/DA
QLogic 57810S-K Dual Port 10Gb bNDC KR CNA
QLogic 57810S-k Dual Port 10Gb bMezz KR CNA
QLogic 57840S-K Quad Port 10Gb bNDC KR CNA
QLogic 57840S Quad Port 10GB rNDC SFP+/DA

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Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hello,

same problem with the Qlogic firmware upgraded?

If so, please can you remove this card and see if problem appears again?

Thanks

Marco

View solution in original post

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2 Bronze

Re: A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)

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Hey,

After updating the firmware no error were reported in logs but we have to wait at least 2 days more because server gets restart in 2 or 3 days usually.

regards,

Armaan

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