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A fatal error was detected on a component at bus 0 device 3 function 2 (Dell R730xd)
Dear Community,
Please help me with the following error showing in my logs after this error my Dell R730 got restarted every time.
Logs:
Tue Jul 21 2020 13:20:09 A fatal error was detected on a component at bus 0 device 3 function 2.
Tue Jul 21 2020 13:20:09 A bus fatal error was detected on a component at slot 5.
Lifecycle Log:
2020-07-21T09:51:57-0500 PCI1318 A fatal error was detected on a component at bus 0 device 3 function 2.
2020-07-21T09:51:55-0500 PCI1360 A bus fatal error was detected on a component at slot 5.
please let me know how to get to this devices or device which is causing this issue.
Regards,
Armaan
DELL-Marco B
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3.4K Posts
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July 23rd, 2020 07:00
Hello,
same problem with the Qlogic firmware upgraded?
If so, please can you remove this card and see if problem appears again?
Thanks
Marco
DELL-Marco B
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3.4K Posts
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July 22nd, 2020 05:00
Hi Armaan,
please can you send me the service tag of your server in private message?
I would ask you also to export logs using this procedure
https://dell.to/3jtwf8O
Thanks
Marco
Armaan Alam
7 Posts
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July 22nd, 2020 21:00
Hey,
service tag sent you in a private message and logs were exported as well but unable to understand how to attach in private message or in this reply.
DELL-Joey C
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3.1K Posts
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July 22nd, 2020 23:00
Hi,
You can upload the logs at https://dell.to/2CHIApl; there was an instruction in the URL that Marco provided above.
Armaan Alam
7 Posts
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July 22nd, 2020 23:00
https://satc.dell.com/#/C3QPG82/devices/collection/AB1730E1F62CCE30E053DCE83A0AC936
DELL-Joey C
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July 23rd, 2020 02:00
Hi,
The error seems to be pointing to your BCM57810 PCIe card. Could you check if you're able to update your iDRAC and BCM57810 firmware?
Do you have any other network card, to check if the issue persist on the card or main board.
Armaan Alam
7 Posts
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July 23rd, 2020 02:00
i have updated the Qlogic BCM57810 10G card from the following link:
https://www.dell.com/support/home/en-pk/drivers/driversdetails?driverid=j9ngh
Dell Qlogic firmware DUPs for Qlogic BCM57xxx series of adapters
RESTART REQUIRED
This software bundle includes the Dell Update Package to install QLogic Firmware on the following adapters
QLogic 57810S Dual 10GE PCIe Standup SFP+/DA CNA
QLogic 57810S Dual 10GE PCIe Standup Base-T CNA
QLogic 57800S Quad Port 2, 1GB x 2, 10Gb rNDC Base-T
QLogic 57800S Quad Port 2, 1GB x 2, 10Gb rNDC SFP+/DA
QLogic 57810S-K Dual Port 10Gb bNDC KR CNA
QLogic 57810S-k Dual Port 10Gb bMezz KR CNA
QLogic 57840S-K Quad Port 10Gb bNDC KR CNA
QLogic 57840S Quad Port 10GB rNDC SFP+/DA
Armaan Alam
7 Posts
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July 23rd, 2020 02:00
Hey, Thanks for your reply
Yes i have Qlogic BCM57810 10Gig sfp network card.
Armaan Alam
7 Posts
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July 23rd, 2020 21:00
Hey,
After updating the firmware no error were reported in logs but we have to wait at least 2 days more because server gets restart in 2 or 3 days usually.
regards,
Armaan
Armaan Alam
7 Posts
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July 26th, 2020 21:00
Hey Macro,
its been 4 days no error and no restart after updating the firmware.
Thanks