ievel
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Cant update lcc firmware: fails to connect to downloads.dell.com

Hi, I try to update firmwares via the Lifecycle controller interface (of an R640). As i am warned that i can't use ftp with downloads.dell.com, i try to connect to the HTTPS network share which name is downloads.dell.com, with proxy settings. But when i test the connectivity, i have an error message telling me the proxy is OK but it fails to reach 23.215.52.29. Any help ? Thx in advance
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Moderator
Moderator

Re: Cant update lcc firmware: fails to connect to downloads.dell.com

Hello

I haven't heard of any issues with the download site. I suggest manually updating the iDRAC to the latest revision and trying again. Changes are sometimes made that require a firmware update to the iDRAC/LCC to be able to perform updates using our online catalog.

http://www.dell.dom/support/

http://www.dell.com/idracmanuals/

You should be able to upload iDRAC/LCC firmware through your browser in the iDRAC web server. It accepts Windows Dell Update Packages.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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ievel
1 Copper

Re: Cant update lcc firmware: fails to connect to downloads.dell.com

Hello, Can you confirm the test connectivity check in lcc firmware update is a simple ping test ? It appears I cant ping downloads.dell.com/23.215.52.29, even from my pc.

By the way, i updated the idrac/lcc to 3.32.32.32 but i still have the same problem.

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Moderator
Moderator

Re: Cant update lcc firmware: fails to connect to downloads.dell.com

Yes, 23.215.52.29 does respond to ICMP requests. It sounds like your proxy may be blocking.

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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