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Help with iDrac 6 - ping stops responding
Hello everyone,
I've came to these forums with a strange issue we have with around 10 servers.
we upgraded the dell firmware on almost all of our servers in the last 12 months and we've found with a few of them that since upgrade all firmware that dell idrac 6 enterprise (shared nic with LOM) stops responding to pings.
if we reboot the server it pings for around 1-2 minutes then stops pinging.
replacing the drac 6 enterprise card does not fix it either (i've not tried replacing express card).
today i found a server that works just fine with drac and i access it daily, i did a firmware upgrade:
Checking OS Drivers Pack, 7.3.0.10, A00 - 7.3.0.10
Available: dell_dup_componentid_18981 - 14.10.00
Found Update: dell_dup_componentid_18981 - 14.10.00
Running updates...
100% Installing dell_dup_componentid_18981 - 14.10.00
Done: Update Success
once it was finished, I rebooted the server.
now we have this issue with the drac on this server no longer replying after uptime of 1 or 2 mins.
idrac is running firmware 1.99, all servers with this issue are Dell R210/R210 II
I've too tried doing resets to default in bios, and re-setup the cards which did not fix the issue!
hopefully someone reading this thread can help me get this issue resolved.
chrisduk112
67 Posts
1
February 4th, 2016 04:00
HI
I believe I've found the cause. We noticed every server with this issue was running Linux Centos (version 6 or 7)
all of those servers have the Dell Server Admin Tools.
the server i took a screenshot from above, i installed the dell tools to be able to do a firmware check shortly before the drac stopped responding.
the fix is to remove dell open manager and tools:
SSH to the server:
yum remove srvadmin* dell* -y
then reboot
fixs the issue. tested on 2 of the 11 servers we have this issue with.
DELL-Chris H
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February 4th, 2016 05:00
Likely that the linux tools repository was created prior to the release date of the 2.80 iDrac update. I apologize for that, I wasn't sure of the OS you were using. The Linux versions are here.
If you would, could you leave OpenManage on one of the servers when you update, to see if 2.80 will remain connected with it installed?
I am glad to hear you resolved the issue. I will note the solution you discovered and look into the cause.
DELL-Chris H
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February 4th, 2016 05:00
ChrisDuk112,
1.99 is still not the most current update. On one of the servers with the ping issue, run this iDrac update (2.80) and verify if the issue is resolved or continues. I will research and address the issues you are seeing with version 1.99, but in the mean time if 2.80 fails to resolve the issue then you could also backflash to 1.98 until we get the update corrected.
Also, what is the current BIOS version, was it updated along with the iDrac?
Let me know.
chrisduk112
67 Posts
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February 4th, 2016 05:00
ooh didnt know iDrac had gone past 1.99
can I ask:
- how come running the dell linux tools "update_firmware --yes" shows latest is 1.99 ?
- I just checked lifecycle controller on a R710 which too shows 1.99 is latest?
- the download link you gave me doesn't have a linux .BIN file only windows.
Bios is 2.80
Alison Santos
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February 4th, 2016 05:00
Make sure you do not have duplicate IP's on the network, you can be broadcast on your network, could separate VLAN your management network
Ping the iDRAC from a different LOM than the one being shared with the iDRAC.
chrisduk112
67 Posts
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February 4th, 2016 05:00
Chris
what I tried doing.. rebooted a server and went in to bios so i could access the drac
upgraded firmware and rebooted
few mins after centos starts it stops pinging!
i then uninstall the openmanager and reboot, this then fixs the issue.
DELL-Chris H
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February 4th, 2016 08:00
Thank you. I will contact the OpenManage group and let them know of the issue, and to see if there is a solution. Let me look into this.
DELL-Chris H
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February 4th, 2016 08:00
Also, have you also updated the NIC firmwares on the servers doing this as well?
Update the Lifecycle Controller as well.
I am trying to eliminate variables on the server that may cause issues.
Neolo7
3 Posts
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February 20th, 2016 18:00
Hi. Exactly the same problem! Running currently lasted OMSA on CentOS 7, iDRAC6 installed.
Installation performed with "yum install srvadmin-all"
Once OMSA is present and running, the iDRAC web interface stops working (falls off with connection timeout). There is nothing wrong with IP, firewall or firmware (it's updated) etc. It is configured on shared NIC. iDRAC web + OMSA web are DON'T operate simultaneously.
Topic from 2014 en.community.dell.com/.../19578985
Dell haven't fixed since OMSA 7.x!
This is incredibly frustrating, including the fact that nobody took care since there is another the same topic has been created from 2014.
chrisduk112
67 Posts
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February 21st, 2016 13:00
to add to this.. it only appears to be on servers with shared NIC on drac6, ones with dedicated appear fine
Neolo7
3 Posts
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February 21st, 2016 19:00
Well, excuse me, I don't want to switch to Enterprise just because this bug is been ignored.
chrisduk112
67 Posts
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April 1st, 2016 03:00
Dell
any news on this... i am using latest openmanage on linux *** Drac 6 (firmware new 2.85 2016 version). Once dell services start on OS the drac stops pinging!
chrisduk112
67 Posts
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November 21st, 2016 01:00
this issue is still out standing late November 2016!
Condrat
5 Posts
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February 23rd, 2019 11:00
Exact the same problem with drac 5 (shared) and OpenManage Server Administrator Version 7.4.
When OMSA starts: