TheCatnTheHat
1 Copper

KVM 2161AD

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I have 4 2161AD KVM with RAK enabled.  We needed more SIPs and the so we ordered from a vendor who ordered from Dell.  We got a box full of avocent mpuiq-vmchs ....... here's the rub... when I connect that to a server and plug in the Cat 5 line it doesn't show up on the KVM... little help here?

Cordially,

Mark D. Henry

Technical Marketing Manager, SanDisk Inc.

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1 Solution

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TheCatnTheHat
1 Copper

RE: KVM 2161AD

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Good morning,

I should have posted this...my bad... these guy's won't help you because they don't know the solution... Go to dellkvm.com and download the latest firmware for the 2161AD... after that you will be able to see these dongles and upgrade firmware on all dongles and make them all work together without any issues.

 

Direct link: https://dell.app.box.com/s/7sqybqrde1dtjtzqpop1

 

Cordially,

Mark D. Henry

Technical Marketing Manager, Enterprise Storage Solutions
SanDisk

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9 Replies
Moderator
Moderator

RE: KVM 2161AD

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Hello Mark

Can you provide the part number for the SIP? We sell Dell KVMs and Avocent KVMs. If these are Avocent SIPs then they will not likely work on our version of the Avocent switches.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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TheCatnTheHat
1 Copper

RE: KVM 2161AD

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DELL 430-4346

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TheCatnTheHat
1 Copper

RE: KVM 2161AD

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Actually I stand corrected... it seems someone changed the part number... what we got was 430-4343.

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Moderator
Moderator

RE: KVM 2161AD

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Those SIPs should work fine. Is there anything else about the configuration you can tell me? Are you using port expansion module or any other non-standard configuration? The SIP you purchased will not likely work with a PEM: http://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/dell-kvm-1081-2161-ad_... Page 33 discusses the limitations of PEMs.

If you are not using PEMs then I would suggest disconnecting all of your old SIPs and only connect these to the switch. If they are detected then run any updates on them that you can and test again with all SIPs populated.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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TheCatnTheHat
1 Copper

RE: KVM 2161AD

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We are not using PEM configuration.  The SIPs are connected directly to the KVM.  I will attempt connecting only these new SIPs and see what we get.  Thanks.

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TheCatnTheHat
1 Copper

RE: KVM 2161AD

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Ok I tried that.  That did not work either.  Dell is suggesting now that we replace with DELL A7547276 ... so I guess we'll go that route.  You'd think it wouldn't be so tough for someone to look up the DELL KVM 2161AD and say, "You need these USB KBM SIMs."

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Moderator
Moderator

RE: KVM 2161AD

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You'd think it wouldn't be so tough for someone to look up the DELL KVM 2161AD and say, "You need these USB KBM SIMs."

We do have compatibility lists, and I show the ones you received are compatible. There may have been a manufacturing issue with them or some other issue. Let me know if the new ones work.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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pwascheul
1 Copper

RE: KVM 2161AD

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Hi 

im facing some issue with 2161AD KVM. i 've been provided with MPUIQ-VMCHS modules from my account manager but still unable to get my servers connected to the KVM

KVM Svce Tag :<ADMIN NOTE: Service tag removed as per privacy policy>

Thanks for your help

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TheCatnTheHat
1 Copper

RE: KVM 2161AD

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Good morning,

I should have posted this...my bad... these guy's won't help you because they don't know the solution... Go to dellkvm.com and download the latest firmware for the 2161AD... after that you will be able to see these dongles and upgrade firmware on all dongles and make them all work together without any issues.

 

Direct link: https://dell.app.box.com/s/7sqybqrde1dtjtzqpop1

 

Cordially,

Mark D. Henry

Technical Marketing Manager, Enterprise Storage Solutions
SanDisk

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