PowerEdge Hardware General

Last reply by 10-31-2022 Unsolved
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Missing Model Name and Manufacturer in iDRAC

Hello,

in the IDRAC web interface in section Configuration/System Information I am not able to see the "System Model Name" and the "System Manufacturer". I have compute PowerEdge R640. Do you know what can be the root cause of this issue?

model_manufacturer.PNG

 

 

 

 

 

BR

Peter

Replies (3)
279

Ztevsep,

 

The first things I would look at is if the fields are actually populated in the iDrac, such as if you have names assigned within the iDrac.

Next is to confirm if this is occurring with any and all browsers, or just a specific one?

Is the BIOS and iDrac up to date on the server in question?

Lastly, is this server an OEMR640 model?

Unfortunately the image you provided isn't displaying, so you may want to try it again.

 

Let me know.

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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I have the exact same thing, no model (should be Dell PowerEdge R650):

pallenygren_0-1667226290216.png

 

158

Hello, this behavior appears on OEM devices mostly. OEM devices use special BIOS versions. As I can see your server also is an OEM version. You can also check it on Dell Support here https://dell.to/3Wgc7u5

On the same website, you can try to update BIOS and iDRAC but still might be model part comes blank.

 

Hope that helps!


Thanks,

Erman Özkurt
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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