NIC intel i350-4P rNDC sometime down Dell R620

additional information:

[root@50 ~]# vim /var/log/messages
[root@50 ~]# dmesg | grep 'Intel'
[ 0.170834] smpboot: CPU0: Intel(R) Xeon(R) CPU E5-2640 v2 @ 2.00GHz (fam: 06, model: 3e, stepping: 04)
[ 0.170910] Performance Events: PEBS fmt1+, IvyBridge events, 16-deep LBR, full-width counters, Intel PMU driver.
[ 2.570453] intel_pstate: Intel P-state driver initializing
[ 2.919935] igb: Intel(R) Gigabit Ethernet Network Driver - version 5.6.0-k
[ 2.919938] igb: Copyright (c) 2007-2014 Intel Corporation.
[ 2.977585] igb 0000:01:00.0: Intel(R) Gigabit Ethernet Network Connection
[ 3.036478] igb 0000:01:00.1: Intel(R) Gigabit Ethernet Network Connection
[ 3.096434] igb 0000:01:00.2: Intel(R) Gigabit Ethernet Network Connection
[ 3.157251] igb 0000:01:00.3: Intel(R) Gigabit Ethernet Network Connection
[ 4.511637] iTCO_wdt: Intel TCO WatchDog Timer Driver v1.11

NIC Driver.

interesting.. do u have driver intel i350-4P rNDC for linux centos 7 ?

will try using official driver from dell if possible..

Hello again!

The problem about that is that CentOS 7 is not a supported OS for a PowerEdge R620. Here you can see the list of supported OS for your server: Supported Operating Systems​

So there is not a specific version for CentOS. I think the most similar is RHEL 7. This is the driver for RHEL 7: Last version is 19.5.0

Hope this helps.

Regards.

Hello @hendranata,

I think we are also speaking in Twitter on @DellCaresPro

Normally, a problem like this can have 4 possible root causes:

1. OS related: But you already reinstalled OS and checked the logs without finding anything. It would be interesting to know if the error also appears with a different OS. That would clarify if it is a hardware or software problem.

2. NIC firmware or driver: You need to make sure you are using the last compatible version for both firmware and driver.

3. Failed hardware: Do you have another NIC card? Is the card integrated? can you connect it to a different slot?

4. Cable problem or switch configuration: I think you mentioned you think this is not the problem.

Regards.

after altering to port no 2.. the issue seems solved..

the issue occur when i plug into port 1 and 4.. strange.

Do you have a replacement NIC to try? Or can you see anything in the OS or hardware logs? Another thing you might want consider to try is to test with a supported OS and see if the problem persist.

It can take time but that would help you to find out if it is a software or hardware problem. If the same error happens with a different supported OS then you need a NIC replacement.

Regards.

i believe hardware issue..

ok thanks