Nvidia K10 Tesla unable to enable on R720 Server with matrox built in card

Hi, my name is Sanjib. How may I help you?
[01:19:40 AM] toseef raja: Hi Sabjib
[01:19:59 AM] toseef raja: i have issue of enabling K10 Tesla on Dell R720 Server
[01:20:23 AM] toseef raja: its showing nothing in dxdiag
[01:20:51 AM] toseef raja: for the GPU
[01:21:04 AM] Sanjib: Which operating system are you using in this Server machine?
[01:21:19 AM] toseef raja: windows 2008 Standard R2
[01:22:20 AM] Sanjib: Since when are you experiencing this issue? Was it working before normally?
[01:22:54 AM] toseef raja: it was shipped by DELL with DELL server
[01:23:09 AM] toseef raja: no it never worked for me
[01:23:21 AM] toseef raja: since i unpack the server
[01:23:53 AM] Sanjib: So it was pre-installed with the Dell R720 server? correct?
[01:23:59 AM] toseef raja: yes
[01:26:18 AM] Sanjib: Press Windows+R--> type msinfo32
[01:26:24 AM] 'toseef raja' is currently 'Absent'. Approximately 120 seconds until disconnect.
[01:26:35 AM] Sanjib: Go to components--> display
[01:26:55 AM] 'toseef raja' is currently 'Active'.
[01:28:41 AM] toseef raja: yes its showing Nvidia Tesla K10 G2 8GB
[01:29:25 AM] Sanjib: That means the GPU is getting detected, what is the driver version?
[01:30:44 AM] toseef raja: 9.8.13
[01:32:41 AM] Sanjib: Are you experiencing any issues with it working on applications?
[01:32:56 AM] toseef raja: when i try to goto nvidia control panel
[01:33:05 AM] toseef raja: it gives an error like
[01:33:18 AM] toseef raja: "display is not attached to nvidia GPU"
[01:36:20 AM] Sanjib: Is this the only Graphics card installed in this server?
[01:36:38 AM] toseef raja: the other one is integrated \matrox
[01:39:55 AM] toseef raja: u there
[01:40:45 AM] Sanjib: Yes, I am here.
[01:43:09 AM] Sanjib: Download and save the graphic card driver on the desktop by visiting the page at the following link.

http://www.nvidia.com/download/driverResults.aspx/71512/en-us
[01:43:21 AM] Sanjib: Once the download is completed, please perform the following steps:

1.Run the set up.exe file
2.Choose custom installation, and click next.
3.Check all the boxes in the custom install options windows and also check the box which states "Perform clean install"..
4.Restart your computer
[01:43:31 AM] Sanjib: Can you please check if you can install these drivers
[01:43:32 AM] toseef raja: ok
[01:44:06 AM] toseef raja: give me 5 mins
[01:44:25 AM] Sanjib: Ok.
[02:10:51 AM] toseef raja: u there
[02:11:01 AM] toseef raja: u there
[02:11:40 AM] toseef raja: still giving me the same error
[02:12:51 AM] toseef raja: "you are not currently using a display attached to an NVIDIA GPU "
[02:14:20 AM] Sanjib: Have you installed the drivers?
[02:14:40 AM] toseef raja: yup done already
[02:14:47 AM] toseef raja: still giving the same error
[02:15:31 AM] Sanjib: Which port have you used to connect the monitor to your graphics card?
[02:15:37 AM] toseef raja: VGA
[02:15:50 AM] toseef raja: standard port dat comes with servers
[02:16:41 AM] toseef raja: the error is
[02:16:42 AM] toseef raja: you are not currently using a display attached to an NVIDIA GPU "
[02:18:17 AM] Sanjib: How many VGA ports are available? Only one or more than that?
[02:21:45 AM] toseef raja: 2 ports
[02:21:54 AM] toseef raja: 1 in back
[02:22:05 AM] toseef raja: 1 in front
[02:22:16 AM] Sanjib: Can you please check if it working in the other port?
[02:23:18 AM] toseef raja: yup
[02:23:22 AM] toseef raja: both are working
[02:23:50 AM] Sanjib: I mean if you are getting the same error message on both the ports?
[02:23:57 AM] toseef raja: yes
[02:24:06 AM] toseef raja: getting it on both
[02:25:15 AM] Sanjib: Ok, give me a moment.
[02:25:39 AM] toseef raja: ok take ur time
[02:27:15 AM] Sanjib: I will forward this issue to my senior technician, As this process may take some time we ask that you be patient and our senior technician will contact you via email as soon they can to assist or point you in the right direction.
[02:28:01 AM] toseef raja: ok
[02:31:22 AM] Sanjib: Thank you for contacting NVIDIA.
[02:31:26 AM] Sanjib: have a nice day!!
[02:32:00 AM] toseef raja: thank you
[02:32:10 AM] toseef raja: please revert me back ASAP !
[02:32:38 AM] Sanjib: Yes, you should receive a reply within next 24 hrs.
[02:33:15 AM] toseef raja: can please share me ur email or your support email
[02:33:19 AM] toseef raja: ^you
[02:34:07 AM] Sanjib: Once we disconnect this session, I will send this chat script to your email id. If you have any queries or concern , you can reply back to that email with the result, it will directly come to us.
[02:34:29 AM] toseef raja: ok thanks :)
[02:35:52 AM] Sanjib: Thank you for contacting NVIDIA.