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February 26th, 2014 15:00

PE 2950 III - SUU cannot update Broadcom NetXtreme firmware

We have a PowerEdge 2650 Gen III running Windows 2003 SP2 Standard Edition.  

We are using Dell SUU (SUU_740_Q42013_A00) to try to update the firmware of our Broadcom NetXtreme NICs.  The update fails very early on, throwing up a Windows error dialogue that says something is "not a valid 32bit application."  A peer suggested that he had had success in running the update directly from the Repository directory.  But the same thing happened when we tried that.  My guess would be that this is a known issue.  

The NICs in question are Broadcom BCM5708C NetXtreme II GigE

Here's the log:

(Network_Firmware_T3TVN_WN32_7.8.16.txt)

===============> Update Package application started <===============

Command: C:\dell\suu\5713828\Network_Firmware_T3TVN_WN32_7.8.16.EXE /s /l=C:\WINDOWS\TEMP\DUP.log

Date: 2014-02-04 19:05:50

=========================================================================


CheckMSIPMIDriver : dwStartupType :0

Release ID: T3TVNX00-00

Update Package version: 7.3.0 (BLD_172)

User: (deleted)

Collecting inventory...

Inventory collection failed.

==============================> Update Result <==========================

Update was not applied

=========================================================================

Exit code = 1 (Failure)

2014-02-04 19:09:33

===============> Update Package application started <===============

Command: C:\dell\suu\5713828\Network_Firmware_T3TVN_WN32_7.8.16.EXE

Date: 2014-02-04 19:09:33

=========================================================================


Update Package finished. Exit code = 1


2014-02-04 19:09:33

===============> Update Package application started <===============

Command: C:\dell\suu\131002617\Network_Firmware_T3TVN_WN32_7.8.16.EXE /s /l=C:\WINDOWS\TEMP\DUP.log

Date: 2014-02-04 19:14:58

=========================================================================


CheckMSIPMIDriver : dwStartupType :0

Release ID: T3TVNX00-00

Update Package version: 7.3.0 (BLD_172)

User: (deleted)

Collecting inventory...

Inventory collection failed.

==============================> Update Result <==========================

Update was not applied

=========================================================================

Exit code = 1 (Failure)

2014-02-04 19:16:48

===============> Update Package application started <===============

Command: C:\dell\suu\131002617\Network_Firmware_T3TVN_WN32_7.8.16.EXE

Date: 2014-02-04 19:16:48

=========================================================================


Update Package finished. Exit code = 1


2014-02-04 19:16:48

 

13 Posts

March 21st, 2014 09:00

I have exactly the same issue, same server, same suu and same update, did you manage to solve?

I've been building quite a few dell servers recently and not 1 has been an easy ride, lots of undocumented errors and drivers/firmware failures. Generally anything with the word broadcom in it hasn't worked out of the box.

2 Posts

March 21st, 2014 10:00

No, I've never received a reply.  I will let you know if I do.

35 Posts

July 21st, 2014 09:00

You might want to cross-check this more active thread for updates on this issue:

http://en.community.dell.com/support-forums/servers/f/1466/p/19544426/20658455.aspx

35 Posts

July 21st, 2014 09:00

Same here. Looks like the v7.6.18 firmware updater itself is faulty since the firmware fails across different OS (CentOS, Windows,

PE2900

* latest (2014-03) unofficial CentOS based Firmware Update DVD ( https://linux.dell.com/files/openmanage-contributions/om-firmware-live ): trying to update a BCM5708 from v7.2.14 to v7.8.16 -> FAILS (error: "Update Failure: Firmware programming utility returned an error.)

* latest CDU/SBUU v2.4.0 build 866 ( http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=78KH7 ) with SUU v14.03.00 (2014-03 available here:  http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=7WJ8M ): trying to update a BCM5708 from v7.2.14 to to v7.8.16 -> FAILS

PE2950

* latest (2014-03) unofficial CentOS based Firmware Update DVD ( https://linux.dell.com/files/openmanage-contributions/om-firmware-live ): trying to update a BCM5708 from v7.6.15 to v7.8.16 -> FAILS (error: "Update Failure: Firmware programming utility returned an error.)

* latest CDU/SBUU v2.4.0 build 866 ( http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=78KH7 ) with SUU v14.03.00 (2014-03 available here:  http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=7WJ8M ): trying to update a BCM5708 from v7.6.15 to to v7.8.16 -> FAILS

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