PowerEdge R620 - Unexpected shutdown

Hello

2016-04-19T09:59:13-0400 SYS1001 System is turning off. 2016-04-19T09:59:13-0400 SYS1003 System CPU Resetting.

Those are not errors. Those messages occur when the system is shutdown or restarted.

Thanks

Hi Daniel,

Thanks for your reply. we are running ESXi 5.5 on that host and the host went down unexpectedly. No manual intervention and no errors logged in ESXi logs. I found above events in iDRAC lifecycle.log file.

Trying to understand the reason for the unexpected shutdown.

Please let me know if you need further information.

Thanks,

Kannan

Hi all,

We also have problem with unexpected CPU resetting and server restart.

We have this situation on few servers with RedHat. We upgrade few servers to new firmware, few stays on older versions. problem not solved. ( rack and blade)

If you have any issue please let me know

Kamil

Hi 

I've same problem with this my Dell server R530 on ESXi. Did you got resolve  this issue?

Hi I want to share about this issue. I fix by replace Power Panel board and PSU this solve my issue.

Thanks

Hi Team,

We have Dell R520 servers with ESXI 5.6 OS and today server suddenly restart and I have found below logs on Idrac lifecycle :-

SYS1003: System CPU Resetting.

Moreover I have not received email alert throught idrac email alert system. but when normally  i am restarted the serverr power off the server then I have received the alert.

Server detail :-

BIOS Version 

2.1.2
Firmware Version
1.56.55 (Build 05)

Please help me to resolve this issue or to configure the missing alerts in such cases.

Thanks in advance,

Amar

Hi

Same problem with PE R440 with VMware ESXi 6.5

The system has restarted after power on. No errors has been has in logs.

Hi aaco.admin,

did you managed to fix the problem? Can you share with us? I experience the same randomly restarts on PowerEdge R640, without no load on server, are happening 1-2 per week.

Regards

I would start with making sure that all the drivers and firmware are up to date. For the firmware, you can use the LifeCycle controller (LC) to perform the updates. This video will show you how to do the firmware update, but its missing the part where you choose which network connection to use. If you havnt used the LC for firmware update before, it will ask you to configure a network port that will allow connection to the ftp site. 
if you try to connect to the ftp site and you get a DNS error, try using the ip address for the ftp site: 143.166.147.76

https://www.youtube.com/watch?v=ImWYrS4RGIY

if the system isnt in use, you could try powering on the system and let it sit at the bios boot menu for a few days. if it doesnt reboot, I would look at an OS issue or an environmental/power issue. 

#iwork4Dell

Hi  DELL-Rey G,

thank you for reply. I will try updating from FTP in next days, as server is in production now and I must find a time window with low load. In attached screenshot, as you can see, almost all FW versions are up to date.

Bonjour,

J'ai exactement le même problème avec mon T330.

Avez-vous trouvé la solution ?

Any solution?

Thanks