Kannan K
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PowerEdge R620 - Unexpected shutdown

R620 server is shutdown with below lifecycle log.

2016-04-19T09:59:13-0400 SYS1001 System is turning off.
2016-04-19T09:59:13-0400 SYS1003 System CPU Resetting.

Firmware versions,

BIOS: 2.5.2 , iDRAC: 2.21.21.21 

Please let me know if further information is required. 

Are there any known issue?

 

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14 Replies
Moderator
Moderator

RE: PowerEdge R620 - Unexpected shutdown

Hello

2016-04-19T09:59:13-0400 SYS1001 System is turning off.
2016-04-19T09:59:13-0400 SYS1003 System CPU Resetting.

Those are not errors. Those messages occur when the system is shutdown or restarted.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Kannan K
1 Nickel

RE: PowerEdge R620 - Unexpected shutdown

Hi Daniel,

Thanks for your reply. we are running ESXi 5.5 on that host and the host went down unexpectedly. No manual intervention and no errors logged in ESXi logs. I found above events in iDRAC lifecycle.log file.

Trying to understand the reason for the unexpected shutdown.

Please let me know if you need further information.

Thanks,

Kannan

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RE: PowerEdge R620 - Unexpected shutdown

Hi all,

We also have problem with unexpected CPU resetting and server restart.

We have this situation on few servers with RedHat. We upgrade few servers to new firmware, few stays on older versions. problem not solved. ( rack and blade)

If you have any issue please let me know

Kamil

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oatbaa
1 Copper

RE: PowerEdge R620 - Unexpected shutdown

Hi 

I've same problem with this my Dell server R530 on ESXi. Did you got resolve  this issue?

 

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oatbaa
1 Copper

RE: PowerEdge R620 - Unexpected shutdown

Hi I want to share about this issue. I fix by replace Power Panel board and PSU this solve my issue.

Thanks

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Amar Thakur
1 Copper

RE: PowerEdge R620 - Unexpected shutdown

Hi Team,

We have Dell R520 servers with ESXI 5.6 OS and today server suddenly restart and I have found below logs on Idrac lifecycle :-

SYS1003: System CPU Resetting.

 2017-05-03T16:29:48+0530
Log Sequence Number: 5192
Detailed Description:
System is performing a CPU reset because of system power off, power on or a warm reset like CTRL-ALT-DEL.
Recommended Action:
No response action is required.
Comment: administrator
These are the logs which I was restarted the server manually.

Moreover I have not received email alert throught idrac email alert system. but when normally  i am restarted the serverr power off the server then I have received the alert.

Server detail :-

BIOS Version 

2.1.2
Firmware Version
1.56.55 (Build 05)

Please help me to resolve this issue or to configure the missing alerts in such cases.

Thanks in advance,

Amar

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aaco.admin
1 Copper

RE: PowerEdge R620 - Unexpected shutdown

Hi We are experiencing the same problem with one of our dell R640s. Following is the log. Please let me know if anyone found a solution. 2018-03-19 22:59:40 SYS1001 System is turning off. Log Sequence Number:235 Detailed DescriptionSmiley Frustratedystem is turning off. Recommended Action:No response action is required. 2018-03-19 22:59:40 SYS1003 System CPU Resetting. Log Sequence Number:234 Detailed DescriptionSmiley Frustratedystem is performing a CPU reset because of system power off, power on or a warm reset like CTRL-ALT-DEL. Recommended Action:No response action is required.
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actimar
1 Copper

RE: PowerEdge R620 - Unexpected shutdown

Hi

Same problem with PE R440 with VMware ESXi 6.5

2018-09-23 03:34:14SYS1001System is turning off.
 

 2018-09-23 03:34:13

 SYS1003System CPU Resetting. 

The system has restarted after power on. No errors has been has in logs.

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cocoiri
1 Copper

RE: PowerEdge R620 - Unexpected shutdown

Hi aaco.admin,

did you managed to fix the problem? Can you share with us? I experience the same randomly restarts on PowerEdge R640, without no load on server, are happening 1-2 per week.

  2018-12-20 12:32:26SYS1003System CPU Resetting. 
  2018-12-20 12:32:20SYS1000System is turning on. 
  2018-12-20 12:32:11SYS1001System is turning off. 
  2018-12-20 12:32:11SYS1003System CPU Resetting.

 

Regards

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