PowerEdge R830 Watchdog Timer Issue

Question

Dear Team,

We have a PowerEdge R830 which keeps randomly shutting down. We have IDrac Remote Access enabled and these are the errors we are seeing:

Sat Oct 29 2022 11:59:08 The watchdog timer reset the system.
Sat Oct 29 2022 11:59:08 A problem was detected during Power-On Self-Test (POST).

We are not sure which component could be causing the watchdog timer to power off the system. On BIOS OS watchdog timer is disabled. Our hardware support guy says BIOS and other related hardware components are up to date. Where can we check on why this is happening ?

Jikamsila · Answer

Error from Lifecycle log

2018-04-04 01:11:38 SYS1001 System is turning off.
2018-04-04 01:11:38 SYS1003 System CPU Resetting.
2018-04-04 01:11:21 RAC0703 Requested system hardreset.
2018-04-04 01:11:20 CPU0000 Internal error has occurred check for additional logs.

DELL-Young E · Answer

Hello, thanks for choosing Dell.

We need to check out Lifecycle Controller Log to see if there are other logs at that time.https://dell.to/3DNhVUA

Also the other thing I could think of is OS vendor should take a look at OS logs/dump if you have that as well.

PowerEdge Hardware General

PowerEdge R830 Watchdog Timer Issue

Was this post helpful?