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APweb
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Poweredge R210 II Broadcom firmware update failure

Hi


OpenManage Essentials advises that the update Network_Firmware_T3TVN_WN64_7.8.16 is required for the Broadcom network adapter on this server.


When attempting to run the update, it immediately crashes with fwlnvn64.exe has stopped working. This appears to be at the inventory collection stage

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    fwInvn64.exe
  Application Version:    0.0.0.0
  Application Timestamp:    5233be90
  Fault Module Name:    fwInvn64.exe
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    5233be90
  Exception Offset:    0000000000003493
  Exception Code:    c0000409
  Exception Data:    0000000000000005
  OS Version:    6.3.9600.2.0.0.400.8
  Locale ID:    2057
  Additional Information 1:    d8e0
  Additional Information 2:    d8e036381d0449e3021b339d53272098
  Additional Information 3:    a03a
  Additional Information 4:    a03a37ad8a716c6d76acbf6a0fd9a215

The 32bit version Network_Firmware_T3TVN_WN32_7.8.16 behaves exactly the same, the 32bit version just calls the same file!

The O/S is Server 2012 R2, and is up to date.

Regards

Adam

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2 Replies
Moderator
Moderator

RE: Poweredge R210 II Broadcom firmware update failure

Hi Adam,

It is recommended to not upgrade to this version, 7.8.53 is the version is the one you should try to install. If this gives the same error you may want to try to update outside the OS in the lifecycle controller(F10 during POST) and see if it will update from there. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=23R83&fileId=3365343256&os...

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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APweb
2 Iron

RE: Poweredge R210 II Broadcom firmware update failure

That software version gives the same result, fwlnvn64.exe has stopped working.

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    fwInvn64.exe
  Application Version:    0.0.0.0
  Application Timestamp:    5233be90
  Fault Module Name:    fwInvn64.exe
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    5233be90
  Exception Offset:    0000000000003493
  Exception Code:    c0000409
  Exception Data:    0000000000000005
  OS Version:    6.3.9600.2.0.0.400.8
  Locale ID:    2057
  Additional Information 1:    d8e0
  Additional Information 2:    d8e036381d0449e3021b339d53272098
  Additional Information 3:    a03a
  Additional Information 4:    a03a37ad8a716c6d76acbf6a0fd9a215

Will try the lifecycle controller when next on site.

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