TGregory27
1 Copper

Poweredge T620 Virtual Machine

I have a Dell Poweredge T620 server that is running 2 virtual machines. 

VM #1 is up and running, no problems, can access with VMware software and the programs it is running are up and working. 

VM #2 does not show as running, once I go through the Control/Alt/Delete command, I reach a black screen.  I can see the cursor moving, but have no visual to be able to log in or anything.  I have tried rebooting the VM, I have power-cycled the entire physical machine (including disconnecting the power cord), and still cannot access this machine.  This is a business critical machine, as it runs my company email and online ordering processes. 

What could be causing the issue with the black screen?  How can this be fixed?

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2 Replies
Moderator
Moderator

RE: Poweredge T620 Virtual Machine

Hi,

What OS is the VM running? It sounds like an OS issue with that VM, do you have a backup of that VM you can deploy?

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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TGregory27
1 Copper

RE: Poweredge T620 Virtual Machine

We are running Windows Server 2008 R2 64-bit.  We have a backup, I will have to see what my network group says about getting a new VM deployed.  Thank you for the idea. 

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